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The Charlotte

9120 Willow Ridge Rd, Charlotte, NC 28210

5.3
Review score
22 reviews
Add review
5.3
Review score
22 reviews
5 star
67%
4 star
18%
3 star
5%
2 star
5%
1 star
5%
See all reviews
For more information about senior living options:
(866) 374-4058
The Charlotte
The Charlotte
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The Charlotte in google map
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Anonymous
-
Family/friend
4.0
Good Place
Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask ma

About the facility
The Charlotte

Neighboring the expansive Atrium Health campus, one will find The Charlotte — the ideal senior living community offering independent living, assisted living, memory care, and respite care services. Situated on a lively, tree-lined street, the classically modern community welcomes residents and visitors alike. Nearby, residents can explore numerous stores, dine at a variety of restaurants, or hit the putting greens at the area’s golf clubs.

The Charlotte is beautifully designed and it incorporates charming, vintage designs that help residents feel at home. With 30 years of experience in the senior care industry, the community offers top-of-the-line care services and amenities. Residents enjoy meals in the gorgeous dining room, workouts in the wellness center, and leisure time in the courtyards, libraries, and living areas.

The independent living option enables residents to lead a freeing lifestyle without the hassle of cooking, cleaning, driving, and maintenance. The assisted living option also allows residents to retain independence while caregivers offer services catered to their needs. Lastly, the memory care option features a nationally recognized program called Reflections that focuses on helping residents with dementia lead supported, engaging lifestyles.

Residents may choose from studio and one-bedroom options for living quarters, and they’re welcome to bring...

Read more

Senior living options offered

Assisted Living

Memory Care

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Compare

The Charlotte
The Charlotte

9120 Willow Ridge Rd, Charlotte, NC 28210

Sunrise of Providence
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5114 Providence Road, Charlotte, NC 28226

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Legacy Heights Senior Living Community community exterior
Legacy Heights Senior Living Community

11230 Ballantyne Trace Ct, Charlotte, NC 28277

5.3
Review score
22 reviews
5.3
Review score
22 reviews
5 star
67%
4 star
18%
3 star
5%
2 star
5%
1 star
5%
9.5
Review score
67 reviews
9.5
Review score
67 reviews
5 star
44%
4 star
33%
3 star
13%
2 star
0%
1 star
10%
9.4
Review score
63 reviews
9.4
Review score
63 reviews
5 star
56%
4 star
33%
3 star
8%
2 star
3%
1 star
0%
9.2
Review score
51 reviews
9.2
Review score
51 reviews
5 star
49%
4 star
39%
3 star
8%
2 star
2%
1 star
2%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
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Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Memory Care

Reviews

for The Charlotte

5.3Review score22 reviews
5.3
Review score
22 reviews
5 star
67%
4 star
18%
3 star
5%
2 star
5%
1 star
5%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored The Charlotte with 5.3 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Charlotte has 22 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
3.9
Friendliness
4.1
Care Services
3.1
Staff
3.3
Meals & Dining
3.8
Activities
3.9
Value for Cost
3.3
A Place for Mom has scored The Charlotte with 5.3 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Charlotte has 22 reviews with an average "overall experience" of 4.4 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 22 reviews
A. I - Family/friend
Assisted Living
February 13, 2023
1.0
Stressful
We placed a family member in The Charlotte AL in 2021. Nice facility with lovely interiors. The family member brought potential challenges, but we were confident she would acclimate well. Almost immediately, there were growing problems. The accounts of what we personally saw and heard from the family member and the staff differed significantly. Inconsistencies seemed to abound. We were making calls to the County Ombudsman, who was familiar with the Executive Director. Eventually, we had to get outside help to have her placed in another facility. We learned the hard way about 'State Scores' in AL facilities. It was a stressful, unpleasant and expensive process.
Cleanliness
2
Friendliness
2
Care Services
1
Staff
1
Meals & Dining
2
Activities
2
Value for Cost
2
Anonymous - Toured community
Assisted Living
September 14, 2022
3.5
toured
Had heard very promising feedback from friends whom have family or had them at The Charlotte in the past. Seemed the day we visited for the tour that you could tell staffing was short handed or staff had not shown up for the day. The facility needed a deep cleaning and had that smell that everyone thinks of when dealing with elderly residents. Just felt it could use some deep cleaning and refreshing otherwise everything seemed very nice.
anonymous - Family/friend
Assisted Living
April 6, 2022
2.0
Verified Review
Disappointed
The care has been challenging, but it looks like it's going to improve.
Cleanliness
4
Friendliness
5
Care Services
2
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
3
Anonymous - Family/friend
Assisted Living
March 21, 2022
4.0
Verified Review
Good Place
Dining room has been closed off and on due to staffing issues. Activities offered include bingo, holiday parties, etc. They had a price raise of 10% since the beginning of 2022. That was a large increase. Hopefully, they can bring in more staff with the increase alone. Make sure you ask marketing about the increase. We were told 3% increase. It ended up 10%. The only issue we had was their pharmacy. Our loved ones bill was done on a 30 day basis versus getting her medicine every 90 days outside of the facility. I would check around for pharmacy options due to blister packs, etc. All in all 9/10. They worked hard to get her qualified for her insurance. They have dermatologist comes to see her, pediatrist, she goes to the beauty shop their, physical therapy, etc.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
3
Lisa - Family/friend
Assisted Living
February 28, 2022
3.0
Verified Review
Staffing Challenges
I think they're doing the best they can. But part of the problem is my parents started in December, which was right before that big Omicron Covid outbreak. So there have been a lot of challenges, including turnover in staffing, which creates problems. The residents are not being cared for consistently by the same people, and I think my parents likely would have adjusted better had that not been the case. Also cleanliness has been an issue in the residents' rooms - again due to Covid - although the common spaces are fine. And my parents do like the food.
Cleanliness
3
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
5
Activities
1
Value for Cost
2
Frances LeVien - Resident/client
Assisted Living
December 29, 2021
5.0
I like the Charlotte because I have a nice apartment, the people are kind, the staff are helpful and nice. The food is good. It's better than living at home because here people do things for me. I would recommend it.
Wanda C - Resident/client
Assisted Living
December 29, 2021
5.0
Nicest place my children can find for sure. Food is great, taking care of my husband, love it, everyone cares about us. Happy Holidays 2022
Anonymous - Family/friend
Assisted Living
December 28, 2021
5.0
My loved ones currently live at the Charlotte. They are very happy here. The staff is friendly and helpful! They have made new friends with the residents.
Alice B - Resident/client
Assisted Living
December 28, 2021
5.0
I think it is good.
Erica E
Assisted Living
December 28, 2021
5.0
I am a caregiver that visits this facility regularly, Staff is always friendly and helpful. The facility is always clean and orderly. It seems to be a well kept place with happy residents.
Annalisa B - Resident/client
Assisted Living
December 27, 2021
5.0
It is a place to help you understand yourself.
Joan Y - Resident/client
Assisted Living
December 27, 2021
5.0
Well pleased with love and help from employees. I like it here.
Shirley C - Resident/client
Assisted Living
December 27, 2021
5.0
I thoroughly enjoy the community and the people here.
Virginia C - Industry reviewer
Assisted Living
December 27, 2021
5.0
I have found The Charlotte to be one of the best places for senior to reside the staff is very caring and patient with the residents. I am a vendor working at The Charlotte. The staff here treat me like family, making the company a great working environment.
Ann T - Resident/client
Assisted Living
December 16, 2021
5.0
I am happy here. the people do everything to make things work smoothly. The food is good. Servers are friendly. The caregivers and medicine people are careful an efficient.
Bonnie M - Family/friend
Assisted Living
December 15, 2021
5.0
The staff is extremely friendly and attentive, The facility is always pristine and well kept. Most of all, my friend who lives here is very happy here.
Myra H - Resident/client
Assisted Living
December 15, 2021
5.0
I love living here the staff takes good care of me. I like participating in the activities and making new friends.
Shirley F - Resident/client
Assisted Living
December 15, 2021
5.0
Very nice place to be!
Frances I - Resident/client
Assisted Living
December 15, 2021
5.0
I'm happy here.
Phyllis W - Family/friend
Assisted Living
November 15, 2021
4.0
Verified Review
A nice clean community with lots of staff
This is probably as good as you are going to get for a good place for your loved one. It is a little higher in price and take a bit of adjusting to get used to but it is well worth it. My loved one is very happy there.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
4
Viewing 1-20 out of 22 reviews

Amenities
at The Charlotte

Healthcare Services

  • Memory Care
  • Medication Management
  • Non-Ambulatory Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • High Acuity Care
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • No Sugar
  • Guest Meals
  • Low / No Sodium
  • International Cuisine
  • Organic
  • Gluten-free
  • Room Service
  • Professional Chef
  • Anytime Dining
  • Special Dining Programs
  • Vegan
  • Restaurant Style Dining
  • Meals Provided

Room Amenities

  • Air Conditioned
  • Handicap Accessible
  • Ground Floor Units
  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Bath Tubs
  • Cable or Satellite TV
  • Kitchenette
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Bar or Pub
  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Transportation at Cost
  • Complimentary Transportation
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Uncovered Parking

Pets

  • Dogs Allowed
  • Cats Allowed
  • Pet Care Available

Common areas

  • Outside Patio
  • Meeting Room
  • Beauty Salon
  • Computer or Media Center
  • Outdoor Common Areas
  • TV Lounge
  • Central Fireplace
  • Indoor Atrium
  • Library
  • Indoor Common Areas
  • Barber Shop

Recreational areas

  • Movie or Theater Room
  • Arts and Crafts Center
  • Raised Garden Beds
  • Piano or Organ
  • Game Room
  • Fitness Center

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • English

Activities

  • Tai Chi
  • Birthday Parties
  • Wii Bowling
  • Live Well Programs
  • Trivia Games
  • Brain fitness / Dakim
  • Intergenerational Programs
  • Live Dance or Theater Performances
  • Wine Tasting
  • Day Trips and Outings
  • Activities On-site
  • Devotional Activities Offsite
  • Stretching Classes
  • Art Classes
  • Live Musical Performances
  • Reminiscence Programs
  • Happy Hour
  • Community Service Programs
  • Yoga / Chair Yoga
  • Dances
  • Educational Speakers / Life Long Learning
  • Devotional Activities On-Site
  • Activities Off-site
  • Sensory-based Programs
  • Water Aerobics
  • Holiday Parties
  • Karaoke
  • Pet-focused Programs
  • BBQs or Picnics
  • Gardening Club
  • Montessori Programs
  • Cooking Classes

Neighborhoods
around The Charlotte

See what the neighborhood has to offer and what’s nearby:
The Charlotte in google map

Frequently Asked Questions
about The Charlotte

The Charlotte offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Charlotte 5.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (704) 815-9000 to reach a resident at The Charlotte.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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