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Preferred Care at Home of North Nashville, Sumner and East Wilson Counties

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635 E Main St #4, Hendersonville, TN 37075

27 reviews
For services offered:
(866) 374-4058
Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
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Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
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Anonymous
-
Family/friend
5.0
Amazing Caregiver
Communication by text is very convenient. They were usually able to find a substitute when needed. We had a shaky start with caregivers who slept (mostly taking on too many hours for others), weren't attentive, not talking to him. Took us a few weeks to get settled down with the right p

About the facility
Preferred Care at Home of North Nashville, Sumner and East Wilson Counties

We are a family-owned business serving the needs of seniors in Sumner, Davidson, and Wilson Counties. Now in our 10th year of operation, Preferred Care at Home is the proud recipient of the Best of In-Home Care Award from SeniorAdvisor for the past 3 years in a row. Our experienced caregivers are the best in the industry and our customer service is both personable and responsive. We provide care based around your needs and schedule, and we have clients who we visit for just 4 hours per week all the way up to 24/7 and everything in between. It is our mission to improve the lives of our seniors by providing caregivers that truly become friends to them rather than simply caretakers. Call today for a no-pressure no-cost in-home assessment!

Senior living options offered

Home Care

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for Preferred Care at Home of North Nashville, Sumner and East Wilson Counties

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9.8
Review score
27 reviews
9.8
Review score
27 reviews
5 star
77%
4 star
19%
3 star
0%
2 star
0%
1 star
4%
8.6
Review score
6 reviews
8.6
Review score
6 reviews
5 star
50%
4 star
33%
3 star
0%
2 star
0%
1 star
17%
Review score not available
Review score not available
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Services
at Preferred Care at Home of North Nashville, Sumner and East Wilson Counties

Meals & Dining

  • Gluten-free
  • No Sugar
  • Low / No Sodium
  • Anytime Dining
  • Vegan
  • Organic

Reviews

for Preferred Care at Home of North Nashville, Sumner and East Wilson Counties

Overall Rating
4.6
Cleanliness
4.6
Friendliness
4.6
Care Services
4.6
Staff
4.8
Meals & Dining
4.7
Activities
4.6
Value for Cost
4.5
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 27 reviews
Anonymous - Family/friend
Home Care
April 9, 2024
5.0
Verified Review
Amazing Caregiver
Communication by text is very convenient. They were usually able to find a substitute when needed. We had a shaky start with caregivers who slept (mostly taking on too many hours for others), weren't attentive, not talking to him. Took us a few weeks to get settled down with the right person. The lady we ended up with is completely amazing and wonderful.
Friendliness
5
Care Services
5
Value for Cost
5
Anonymous - Family/friend
Home Care
October 25, 2023
5.0
Verified Review
I would say that Preferred Care at Home Of North Nashville strives for, and achieves where possible, a five in most of the rating areas. Several of the items are variable, depending upon the individual caregiver. I cannot generalize for topics that don't really apply. I can say that I've worked with at least five Nashville area services and this one is by far the best. I am quite sure that is because the business ethics are well grounded in the office and they have enough staff to follow up on that. Every company has to deal with various backgrounds and personalities and lifestyles of both their caregiver staff and their clients. This company seems to recognize that and not use it as an excuse (like others do), but they do their best to train caregivers and to maintain acceptable standards. A true gem in this industry.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 26, 2023
Wow, what an amazing review! I wish everyone could see this review because of the honesty of your assessment and the fact that I feel like you understand our company inside and out. We are absolutely imperfect, but as you say, our ethics drive us to take ownership and do our best to control what we can control and to manage what we cannot. The fact that you've had experience with several other agencies speaks volumes as well. We absolutely strive for fives in each of those ratings and it's extremely gratifying when those that we serve can sense the sincerity of our effort. Thank you for this.
Anonymous - Family/friend
Home Care
October 6, 2023
5.0
Verified Review
our families experience
What our family liked the most about the Preferred Care at Home is the 3 workers we had, they were all great. [name removed] was particularly kind and skilled and ill request her again with Preferred Care at Home. Based on the experience we have had with Preferred Care, we would recommend them to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 26, 2023
Thank you for your review! I am incredibly proud of the group of caregivers that we have on staff and I'm glad to hear that you've had several that have been great!
Anonymous - Family/friend
Home Care
September 28, 2023
4.0
Verified Review
Review for Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
Give them a try. If you get a care giver not compatable they will replace. We picked this community because because A Place For Mom recommended it.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 26, 2023
Thank you for your review! We strive for 100% satisfaction with the match between client and caregiver so I'm glad you've experienced that in action!
Rosalynn Donoho RN, Professional Legal Nurse - Industry reviewer
Home Care
August 30, 2023
5.0
Preferred Care
Preferred Care at Home is a very professional In Home care agency. I as a professional have and will continue to recommend as I know most management staff except the one mentioned in the Google online.
Care Services
5
Staff
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
September 5, 2023
Thank you for your review, Rosie! That means a lot coming from you with all your experience in the senior industry! Please know that "what you see is what you get" with us! All of our office staff is just as awesome and professional as the office staff that you know personally!
Kristi Harris - Toured community
Home Care
February 21, 2020
5.0
Verified Review
Professional and Caring
I have been meaning to write this for a while. [Name removed] and his team were awesome! My husband is very chronically ill and had some surgery back in the Fall and I needed help after his surgery so I could work and they were just the best! Without going into all of the details, my husband has A LOT of special needs and it didn't phase them a bit. The supervisor and [name removed] came out first to access, of course, but then the supervisor even came out that first day to make sure his care was great and then followed up several times after that at the end of the caregivers shift just to check on things. Wow! I realize this might not be the norm, but with my husband having so many separate issues, you can't imagine what a relief this was to me. Who does that now days?! And the caregivers were all SO wonderful!! We had used another company before and, although they were okay and weren't bad, Preferred Care was SO much better. The whole team was professional and caring and top notch. I am sure I will need them again at some point-won't go anywhere else again. Thanks guys...
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
February 28, 2020
Kristi, thank you for taking the time to write such a kind review! You and your husband were just so great to work with which really helps us help you! Thank you for giving us the opportunity to serve! So glad that he's doing better!
anonymous - Toured community
Home Care
November 21, 2019
5.0
Peace of mind
Our Mother came out of a rehabilitation and we needed to make some changes so she could have in home care. We made one call to Preferred Care at Home and management was at our home next day to assess our situation and offer solutions. We had a caregiver come over four days a week for five hours a day. They were flexible when we had date changes for care. It was such a relief on our minds to know our Mother was well cared for, safe and protected, while we were at work. It was also a great experience for our Mother. She had someone to keep her company and be with her. The light housekeeping and preparation of meals was a wonderful unexpected bonus :). We could not have asked for a better experience.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
February 28, 2020
I'm so glad that your experience with us was so positive! I know our caregivers enjoyed your mother as well. A couple of them have asked us how she was doing! We're glad that she's doing better and we'll be here any time you need us!
Jennifer Willis - Toured community
Home Care
October 15, 2019
5.0
Professional and dedicated to care
Preferred Care is professional and always willing to hear our concerns and adjust to the care needed!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 16, 2019
Thanks so much for your comments, Jennifer! Your mom is awesome!
anonymous - Toured community
Home Care
October 11, 2019
5.0
Very nice company
The owner of the company was very personable and the staff was very caring and friendly.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 11, 2019
Thank you so much for your kind words! We appreciate the opportunity to serve your family!
Rita J Jakes - Toured community
Home Care
October 9, 2019
5.0
Family should not do this alone.
Everyone does their best to meet your individual needs. They all stay in contact with you, but don't worry you with too much detail so you may have a mental break from elderly care. Elder Care is difficult and immediate family should get help. It wears you down and these care workers come in fresh and positive with tips to assist you. Very helpful. I'd use them again if I had a need.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 11, 2019
Mrs. Jakes, you are absolutely right! It is very difficult for family to go at it alone! Thank you so much for allowing us to come in and help relieve the pressure and stress! And I have so much respect for you and your patience in caregiving!
Tracey - Toured community
Home Care
September 20, 2019
5.0
Preferred Care at Home
We used Preferred Care for several years. They were always so pleasant, flexible and responsive. The care takers became part of the family. They wanted what was best for my father and us. They were able to handle all situations that we faced with knowledge and allowed my father to keep his dignity. I would highly recommend them.
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 11, 2019
Thank you for your kind words, Tracey! It definitely goes both ways as your father became part of our family as well! Thank you for allowing us to be part of that!
Kathy - Toured community
Home Care
September 20, 2019
5.0
Just like family
Out of all of the Health Care services we talked to, we chose Preferred care to help with our Dad. It was the right decision. Preferred Care was wonderful to work with. They sent [name removed] out to help with our Dad. She was just amazing and took really good care of him. We felt like she became part of our Family. We would recommend Preferred Care if you are looking for a company that cares.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 11, 2019
Thank you so much, Kathy. It was our pleasure to play a small part in caring for your dad. We appreciate you choosing us!
Blake - Toured community
Home Care
November 15, 2018
5.0
Preferred Care at Home was exceptional
My family had a great experience using Preferred Care at Home and highly recommend them for your senior care needs.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
June 11, 2019
Blake, thank you so much for leaving your feedback. It was a pleasure to serve your mom and your family. Wishing you all the best!
anonymous - Toured community
Home Care
March 23, 2018
5.0
My worker [name removed] has been awesome in helping me pick the right options for my mom. Even though we are building an apt for my mom @ our house, [name removed] has called me several time to check on our progress and remind me he can still help even for short respite times for me. This is an awesome service
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Dave McDaniel - Toured community
Home Care
October 13, 2017
4.5
Verified Review
Great job!
[Removed] and her team do a great job! The service and peace of mind they provide to our family is invaluable! They specialize in understanding your families specific elder care needs and applying a tailored in home care plan. I'm so thankful I found them.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 16, 2017
Dave, Thank you for the kind words. It is absolutely our pleasure and privilege to join families when they need some extra help.
David R - Toured community
Home Care
October 11, 2017
5.0
Verified Review
A staff who truly cares!
There are many places in the local area who can take care of your loved ones. But the staff at Preferred Care truly care about their clients. They always do a great job and I never have to worry about my elderly mother. This peace of mind is so important for those of us who still have an 8-5 job. And they are so accommodating when something unexpected comes up and you need their help. I would highly recommend Preferred Care to anyone!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Preferred Care at Home of North Nashville, Sumner and East Wilson Counties
October 16, 2017
David, Thank you so much for the kind words. It is absolutely our privilege to join families when they need some extra help. Your Mom is a gem!
anonymous - Toured community
Home Care
September 19, 2017
0.5
Horrible Company
TERRIBLE, HORRIBLE, RUDE, UNTRUSTWORTHY COMPANY !!! I would not let them take care of my dog!!!
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Toured community
Home Care
June 21, 2017
3.5
I would not recommend this in home care company we can't get some of the caregivers are unprofessional and look dirty
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
anonymous - Toured community
Home Care
December 16, 2016
4.0
Verified Review
Professional Interview
My interview with this home care agency went well. The person that came over to interview my parents was on time and very professional. The interview person was very kind and made the process easy. It was a good experience, but their prices were a little out of our price range.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Home Care
October 18, 2016
4.0
Verified Review
Attentive Staff
The staff at Preferred Care at Home took great care of my mother while she was at my home. They always where on time and very attentive to her needs. I have no complaints and would use there services again in the future.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-20 out of 27 reviews

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around Preferred Care at Home of North Nashville, Sumner and East Wilson Counties

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Frequently Asked Questions
about Preferred Care at Home of North Nashville, Sumner and East Wilson Counties

A Place for Mom has scored Preferred Care at Home of North Nashville, Sumner and East Wilson Counties 9.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (615) 970-3737 to reach a resident at Preferred Care at Home of North Nashville, Sumner and East Wilson Counties.

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To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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