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The Harmony Collection at Roanoke - Memory Care

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4414 Pheasant Ridge Rd, Roanoke, VA 24014

6.1
Review score
14 reviews
Add review
6.1
Review score
14 reviews
5 star
29%
4 star
21%
3 star
0%
2 star
14%
1 star
36%
See all reviews
8.2
Review score
1152 reviews
43 facilities
For pricing & availability:
(866) 374-4058
The Harmony Collection at Roanoke - Memory Care
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The Harmony Collection at Roanoke - Memory Care community exterior
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22 Floor plans available
The Harmony Collection at Roanoke - Memory Care in google map

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Anonymous
-
Family/friend
4.0
Definitely worth a look
My loved one was previously a resident at The Harmony Collection at Roanoke Memory Care and overall her experience at this facility was good. The food and the friendliness were great. The cleanliness, activities and value for cost were good. The care services were okay, laundry/housekeepin

About the facility
The Harmony Collection at Roanoke - Memory Care

The Harmony Collection at Roanoke Memory Care has put great thought into designing a residence that feels like home, combining signature programs, quality services, and a full calendar of life enrichment activities. This peerless team of caregivers take the time to learn everything they can about each resident and their families to create individualized care plans and ensure every day is balanced and fulfilling. With the freedom and encouragement to move and socially interact all within a secure, inviting environment, residents and their families can rest assured they’re cared for day in and day out.

Community Amenities and Services

The Harmony Collection at Roanoke combines personalized care with all the warmth and comfort of home. On-site, attentive staff are available day in and day out, providing impeccable services and amenities such as transportation, personal laundry service, routine housekeeping and linen services, and help with grocery shopping. Medical services include convenient, on-site healthcare, various types of therapy through Genesis Rehab, and specialized care for those with diabetic, incontinence, and ambulatory needs.

They offer unbeatable service and mouth-watering menu items in their restaurant-style dining area, where a professional chef prepares fresh, nutritious meals every day. Plus, they offer delicious vegetarian alternatives. With a unique town...

Read more

Senior living options offered

Memory Care

Pricing
for The Harmony Collection at Roanoke - Memory Care

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Harmony Collection at Roanoke - Memory Care

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The Harmony Collection at Roanoke - Memory Care community exterior
The Harmony Collection at Roanoke - Memory Care

4414 Pheasant Ridge Rd, Roanoke, VA 24014

Brookdale Roanoke patio
Brookdale Roanoke

1127 Persinger Road Southwest, Roanoke, VA 24015

Woodland Hills Community outdoor common area
Woodland Hills Community

3365 Ogden Rd, Roanoke, VA 24018

TerraBella Pheasant Ridge
TerraBella Pheasant Ridge

4435 Pheasant Ridge Rd, Roanoke, VA 24014

6.1
Review score
14 reviews
6.1
Review score
14 reviews
5 star
29%
4 star
21%
3 star
0%
2 star
14%
1 star
36%
9.6
Review score
29 reviews
9.6
Review score
29 reviews
5 star
67%
4 star
17%
3 star
3%
2 star
3%
1 star
10%
9.5
Review score
59 reviews
9.5
Review score
59 reviews
5 star
93%
4 star
3%
3 star
0%
2 star
2%
1 star
2%
9.2
Review score
59 reviews
9.2
Review score
59 reviews
5 star
47%
4 star
36%
3 star
7%
2 star
2%
1 star
8%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

1

Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at The Harmony Collection at Roanoke - Memory Care

Healthcare Services

  • Memory Care
  • Non-Ambulatory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • International Cuisine
  • Professional Chef
  • Pureed Meals
  • No Sugar
  • Low / No Sodium
  • Guest Meals
  • Gluten-free
  • Kosher
  • Room Service
  • Organic
  • Vegetarian
  • Special Dining Programs
  • Meals Provided
  • Anytime Dining
  • Vegan
  • Restaurant Style Dining

Room Amenities

  • Respite or Short Term Stays Offered
  • Handicap Accessible
  • Ground Floor Units
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Complimentary Transportation

Common areas

  • Indoor Common Areas
  • Outdoor Common Areas
  • Outside Patio
  • TV Lounge
  • Beauty Salon
  • Computer or Media Center
  • Meeting Room
  • Library
  • Barber Shop
  • Main Street Shops

Recreational areas

  • Fitness Center
  • Piano or Organ
  • Game Room
  • Movie or Theater Room
  • Raised Garden Beds
  • Arts and Crafts Center

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Cooking Classes
  • Walking Club
  • Birthday Parties
  • Devotional Activities Offsite
  • Visiting Chaplain or Priest
  • Devotional Activities On-Site
  • Reminiscence Programs
  • Bible Study Group
  • Sensory-based Programs
  • Cards / Pinochle Club
  • Intergenerational Programs
  • Men's Club
  • Gardening Club
  • Protestant Services
  • Dances
  • Brain fitness / Dakim
  • Yoga / Chair Yoga
  • Art Classes
  • Live Dance or Theater Performances
  • Choir / Singing Club
  • Christian Services
  • Live Musical Performances
  • Other Religious Services
  • BBQs or Picnics
  • Holiday Parties
  • Light Therapy Programs
  • Catholic Services
  • Trivia Games
  • Stretching Classes
  • Activities On-site
  • Day Trips and Outings
  • Pet-focused Programs
  • Activities Off-site

Reviews

for The Harmony Collection at Roanoke - Memory Care

6.1Review score14 reviews
6.1
Review score
14 reviews
5 star
29%
4 star
21%
3 star
0%
2 star
14%
1 star
36%
Harmony Senior Services
8.2
Review score1152 reviews43 communities
Write a review
A Place for Mom has scored The Harmony Collection at Roanoke - Memory Care with 6.1 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Harmony Collection at Roanoke - Memory Care has 14 reviews with an average "overall experience" of 2.9 out of 5.
Overall Rating
2.9
Cleanliness
2.9
Friendliness
3.1
Care Services
2.3
Staff
2.6
Meals & Dining
2.3
Activities
2.3
Value for Cost
2.2
A Place for Mom has scored The Harmony Collection at Roanoke - Memory Care with 6.1 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Harmony Collection at Roanoke - Memory Care has 14 reviews with an average "overall experience" of 2.9 out of 5.
Parent company
Harmony Senior Services
8.2
Review score1152 reviews43 communities
Logo for Harmony Senior Services
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-14 of 14 reviews
RC - Family/friend
Memory Care
April 8, 2024
5.0
Verified Review
Review for The Harmony Collection at Roanoke - Memory Care
I would recommend them. I have no major issues. You can tell that the staff cares.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Memory Care
November 21, 2023
4.0
Verified Review
Definitely worth a look
My loved one was previously a resident at The Harmony Collection at Roanoke Memory Care and overall her experience at this facility was good. The food and the friendliness were great. The cleanliness, activities and value for cost were good. The care services were okay, laundry/housekeeping was a big issue during my loved one's hospital stay. It was almost as if she didn't exist because they didn't do any housekeeping or laundry while she was gone. The clothes had obviously been piling up even before she went to the hospital. Also, there were times when it seemed like they were short staffed, which is not good in a Memory Care facility.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
3
Meals & Dining
5
Activities
4
Value for Cost
4
Dick P - Family/friend
Memory Care
October 19, 2023
1.0
Buyer beware!
Any positive reviews are combined with the assisted and independent living facilities. Memory care is VASTLY different. While the building is on campus in a prestigious location, so not be fooled, please. Do your homework. If your loved one has absolutely any cognition at all, don’t even consider. We were told many patients with early stage dementia. Plenty of socialization and activities. Reality is they are woefully understaffed on every level with no activities or socialization. Someone takes them on a ride around the block and that is an activity. They can’t even do laundry or administer meds properly. Staff just let patients lie in filth. They are all one step before hospice unable to even communicate. Worse is they allow severe patients to wander in and out of rooms all day unattended to get in beds with your loved ones and defecate on furnitures. The air shouldn’t be breathed it is so bad and filthy. Worse is administration is cruel and absolutely feckless. Say no
Response from The Harmony Collection at Roanoke - Memory Care
November 8, 2023
We hold ourselves to a high standard and your experience should not be an exception. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please email info@harmonyseniorservices.com
TH - Family/friend
Memory Care
September 22, 2023
4.0
Verified Review
Review for The Harmony Collection at Roanoke - Memory Care
It's very clean and I feel that my family is safe and taken care of. It's clean with more staff and close to family.
Cleanliness
5
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
2
Activities
3
Value for Cost
3
Response from The Harmony Collection at Roanoke - Memory Care
October 3, 2023
Thank you, we strive to provide a caring, loving environment at our communities and we appreciate your trust in caring for your loved one. If you ever need anything please don’t hesitate to reach out!
Anonymous - Toured community
Memory Care
August 4, 2023
5.0
Verified Review
Tour experience
We had a great tour experience with The Harmony Collection at Roanoke! It just came down to another facility that we though fit our loved ones needs better.
Response from The Harmony Collection at Roanoke - Memory Care
August 15, 2023
Thank you for your positive review and taking the time to visit Harmony
Anonymous - Family/friend
Memory Care
July 28, 2023
1.0
Verified Review
A nightmare
That place is a nightmare. I would come into my husbands room and there were puddles of urine on the floor. He was never showered unless I did it. He was sent to the hospital and I was not notified. They debited my account for his rent after he passed away and I had to fight to get it back. I have nothing nice to say.!
Cleanliness
1
Friendliness
1
Care Services
1
Staff
4
Meals & Dining
1
Activities
1
Value for Cost
1
Response from The Harmony Collection at Roanoke - Memory Care
August 1, 2023
We are investigating this situation and have escalated your review to our Harmony leadership team at the home offices. Please contact us at info@harmonyseniorservices.com with your contact information, so we may reach out to you personally.
E S - Family/friend
Memory Care
November 17, 2022
1.0
Nightmare
Basic care is not being done for any of these residents. Very few engaging activities are being done throughout the day. There is no communication with the building and nursing director. Staff is rude and need proper training. Laundry is rarely done and items are always missing. If you put your loved one here prepare to watch them turn into a zombie.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from The Harmony Collection at Roanoke - Memory Care
November 28, 2022
We are sorry to hear about your experience at our community. We would like to apologize and would appreciate the opportunity to learn more about your specific situation. Please email us at info@harmonyseniorservices.com when it is most convenient or let us know how we can connect with you. We look forward to hearing from you.
Anonymous - Family/friend
Memory Care
October 10, 2022
0.5
Verified Review
Not recommended
Harmony was horrible. Two days before my friend died there, I found him in a wet diaper and a shirt, with one sock on and one sock off. Nothing on his legs. He was laying on a mattress with no sheet, pillows had no pillow cases, and he was yelling for help. I took pictures and sent them to [name removed]. I never heard from them. He was supposed to have hospice. No one was in the room with him. I walked away crying. Sad. He was fine the week before. I don't know what happened. I would never send anyone to this place.
Cleanliness
0.5
Friendliness
0.5
Care Services
0.5
Staff
0.5
Meals & Dining
0.5
Activities
0.5
Value for Cost
0.5
Response from The Harmony Collection at Roanoke - Memory Care
October 13, 2022
Hello, We are taking this situation very seriously and have escalated your review to the Harmony leadership team. Please contact us at info@harmonyseniorservices.com with your contact information, so we may reach out to you personally.
Blank B - Family/friend
Memory Care
October 10, 2022
1.0
STAY AWAY
Awful place. We loved the building when we first saw it, but the other shoe dropped in the first month. Managment and nurses do not care at all. The woman in charge of the money is rude and short with you. We couldn't get anyone on the phone on the weekends. Overall care was less than acceptable. Laundry wasn't done. Items dissapeared constantly. The rooms were always a mess. They just want to push medications and not actually help the residents. Food was good most days and the therapy girls are nice. Some entertainment during the day, but nothing makes up for the mistreatment our family received.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
2
Meals & Dining
3
Activities
3
Value for Cost
1
RB - Toured community
Memory Care
August 9, 2022
5.0
Verified Review
Tour
We had toured and thought was a fantastic facility. Many amenities and very nice and classy. In the end chose another facility but definitely keeping Harmony Collection at Roanoke on our back burner as an option going forward for when we might need another care facility.
Response from The Harmony Collection at Roanoke - Memory Care
August 12, 2022
Thank you for your positive review! It is a pleasure to serve you and your family. We appreciate you taking the time to provide your feedback and willingness to share your experience.
anonymous - Family/friend
Memory Care
January 27, 2022
2.0
Verified Review
Would not recommend
I am moving my mom out, it has been a horrible experience. They are not doing activities with residents, they are all just sitting there. My mom is higher functioning and is bored out of her mind with the lack of stimulation. They are extremely short staffed. We were very disappointed.
Cleanliness
3
Friendliness
5
Care Services
1
Staff
3
Meals & Dining
0.5
Activities
0.5
Value for Cost
0.5
RLD - Family/friend
Memory Care
December 20, 2021
2.0
Verified Review
Know what you're paying for.
I would tell other families to run. My loved one was there less than a week, and it was not a good experience for us. Somehow she contracted pneumonia there and had a week-long stay in the hospital. From there she went on to a rehab facility. I felt like The Harmony Collection was a lot of show and no go. We spent many thousands of dollars to get set up with them and only got back about a third of it.
Cleanliness
4
Friendliness
4
Care Services
2
Staff
3
Value for Cost
2
Response from The Harmony Collection at Roanoke - Memory Care
January 7, 2022
We are sorry your experience was not what you expected. We strive to do our best each day and would appreciate an opportunity to learn more about your specific situation. Please give us a call at your earliest convenience.
linda - Toured community
Memory Care
May 24, 2021
4.0
Verified Review
my review of The Harmony Collection at Roanoke - Memory Care,
We toured this community and the tour was very good. The sales rep. was amazing and the community was very clean. The community was very large and we felt it was just to big for our needs.
Denise M - Family/friend
Memory Care
February 23, 2021
5.0
Verified Review
My review of The Harmony Collection
We chose The Harmony Collection because the space that it offered, the activities, the cleanliness, and just the overall feel of it. Everyone seemed like they were on top of their game. She has a bedroom with a shared bathroom, so it is a little on the smaller side but it does work for her needs. The staff are very attentive and helpful and I would recommend them to others looking.
Cleanliness
5
Friendliness
5
Care Services
5
Value for Cost
5
Viewing 1-14 out of 14 reviews

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Frequently Asked Questions
about The Harmony Collection at Roanoke - Memory Care

The Harmony Collection at Roanoke - Memory Care offers Studio and Semi-Private. Learn more.

A Place for Mom has scored The Harmony Collection at Roanoke - Memory Care 6.1 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (540) 685-4900 to reach a resident at The Harmony Collection at Roanoke - Memory Care.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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