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Home Instead - Franklin, TN

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1276 Lewisburg Pike Suite C, Franklin, TN 37064

8 reviews
For services offered:
(866) 374-4058
Home Instead - Franklin, TN
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Home Instead - Franklin, TN
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anonymous
-
Resident/client
4.0
Good
They are very cooperative. Whenever I have needed them, they have provided care for me. Most of the time I've been very pleased with who they've sent. If I had an issue and addressed that with them, they wouldn't send that person anymore. The billing and administrative side have gone w

About the facility
Home Instead - Franklin, TN

Home Instead Senior Care is a home care provider in Franklin, Tennessee. We’re a franchised company with more than 1000 offices worldwide and work hard to offer attentive, custom care to seniors in the area. Home Instead Senior Care enables those in need to live independently. We know that caring for a loved one is much more than just helping out — it's about a special partnership which facilitates care and compassion.

We’re available 24/7 and can provide care within one hour for emergencies. Our staff is highly trained to determine the level of care needed to keep loved ones in their home safely. We’re also dedicated to providing a great match between caregiver and client, always with a continuity of care.

Services

Our non-medical caregivers provide one-on-one support and interaction that reduce feelings of isolation and depression. Among many service options, they're trained to encourage activities that stimulate the mind and promote physical well-being. Our caregivers also provide personal services such as meal preparation, light housekeeping, medication reminders, shopping, transportation, and more. We also offer specially curated activities that help with self-expression, stress-relief, and trauma to create an overall sense of purposefulness in one’s life.

Senior living options offered

Home Care

Pricing
for Home Instead - Franklin, TN

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Home Instead - Franklin, TN
Home Instead - Franklin, TN

1276 Lewisburg Pike Suite C, Franklin, TN 37064

Stay Home Care - Brentwood, TN
Stay Home Care - Brentwood, TN

7003 Chadwick Dr Ste 331, Brentwood, TN 37027

ACASA Senior Care of Franklin, TN undefined
ACASA Senior Care of Franklin, TN

PO Box 277, Franklin, TN 37065

Preferred Care at Home of Nashville South
Preferred Care at Home of Nashville South

4208 Old HIllsboro Rd, Suite 7, Franklin, TN 37064

1.0
Review score
8 reviews
1.0
Review score
8 reviews
5 star
25%
4 star
37%
3 star
13%
2 star
0%
1 star
25%
9.0
Review score
9 reviews
9.0
Review score
9 reviews
5 star
45%
4 star
33%
3 star
11%
2 star
11%
1 star
0%
9.0
Review score
2 reviews
9.0
Review score
2 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
3.0
Review score
19 reviews
3.0
Review score
19 reviews
5 star
42%
4 star
37%
3 star
11%
2 star
5%
1 star
5%
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Services
at Home Instead - Franklin, TN

Meals & Dining

  • Anytime Dining

Reviews

for Home Instead - Franklin, TN

Overall Rating
3.2
Cleanliness
3.4
Friendliness
3.4
Care Services
3.2
Staff
3.0
Meals & Dining
Activities
3.1
Value for Cost
3.2
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-8 of 8 reviews
Will B - Family/friend
Home Care
April 1, 2024
1.0
Abysmal at best
If I could give “0” star rating for Home Instead Franklin, I would. I hired Home Instead Franklin at the beginning of [date removed] to be a caregiver for my mother with Alzheimer’s. Before hiring Home Instead Franklin, I submitted a written list of expectations and tasks to the manager who reviewed the list and said her company could do every task on the list. Home Instead Franklin over promises and under delivers. Out of 11 days of scheduled service (Monday through Friday of 2 weeks and a Monday of week 3), Home Instead Franklin called out (No Showed) 5 separate days. When a caregiver did show up, they were abysmal at best. I DO NOT recommend Home Instead Franklin.
Friendliness
2
Care Services
1
Staff
1
Activities
1
Value for Cost
1
anonymous - Resident/client
Home Care
September 22, 2021
4.0
Verified Review
Good
They are very cooperative. Whenever I have needed them, they have provided care for me. Most of the time I've been very pleased with who they've sent. If I had an issue and addressed that with them, they wouldn't send that person anymore. The billing and administrative side have gone well for us also.
Friendliness
5
Care Services
4
Staff
5
Value for Cost
4
TNTX - Toured community
Home Care
July 17, 2019
3.5
Review
I have a lady here 3 days a week for 4 hours a day. They have been prompt and helpful.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
anonymous - Toured community
Home Care
January 7, 2019
1.0
Very disappointing and expensive experience
My family member hired Home Instead for 24/7 caregiver assistance following a stroke. In the first 24 hrs she had 5 different caregivers. She continues to have multiple caregivers throughout an 8 hr day. Most of the caregivers cannot cook and do not provide any care other than going for fast food. Two caregivers actually came and slept the entire time they were there. It has been hit or miss with 2 to 3 very good ones who actually come in and do what they have been hired to do. We will not be using Home Instead in the future and would not recommend them. Very disappointing and expensive experience.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous
Home Care
September 6, 2017
3.0
Verified Review
Room for Improvement
This was one of the higher priced home care agencies and we were looking for quality care. Some of the caregivers they provide are really good at their job, others, not so much. Home Instead Senior Care has two caregivers we really like. My dad likes them and the companionship they provide. They provide the 24-hour care that we need for my dad. They watch out for him and his safety. They make sure he has the nourishment he wants and needs. They are presentable and we feel comfortable with them taking care of my dad in our absence. We have had some scheduling issues when they don't show up and the time it takes to get a replacement caregiver. We are hoping that Home Instead Senior Care will become more consistent so that this arrangement can continue.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Home Care
August 8, 2017
4.5
Verified Review
Short, but Good Experience With This Home Care Agency
Our experiences with this home care agency were good. My love is doing well now, and I'am pleased with the services we received from this agency. It was a short experience, but I knew he was in good hands. Some of the care givers were really good, and chatted with him. Others weren't as good, but they did everything I asked of them. This is a home care agency I recommend, it worked out well for us.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Family/friend
Home Care
July 24, 2017
4.0
Verified Review
Good Services Provided
This is a good home care agency, but I do not think it is a good option for my mother, and her needs. For the most I'am satisfied with they help they have provided us with. The care giver has been patient, and kind towards my mother. This home care agency may have not worked out for us, but it is a home care agency I would recommend.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Lydia - Family/friend
Home Care
July 3, 2017
4.5
Verified Review
Great home care service!
My mother received home care for just a short time, but everything went just fine! The staff showed up on time and did what they needed to do in order to take great care of her! If anything, one of the caregivers was a bit talkative, which might be nice to another person, but my mother didn't like it too much. Other than this, everything went fine!
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Viewing 1-8 out of 8 reviews

Neighborhoods
around Home Instead - Franklin, TN

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Frequently Asked Questions
about Home Instead - Franklin, TN

A Place for Mom has scored Home Instead - Franklin, TN 1 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (615) 591-4663 to reach a resident at Home Instead - Franklin, TN.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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