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1565-A Virginia Ranch Rd, Gardnerville, NV 89410
5 star
29%
4 star
29%
3 star
18%
2 star
12%
1 star
12%
9.0
Review score
1794 reviews
34 facilitiesFor more information about senior living options:
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Anonymous
-
Family/friend
4.0
Our Experience at The Chateau
My parents stayed at The Chateau in Gardnerville and they really liked it. The facility was clean, the food was good, the rooms were a good size, the staff was wonderful and the activities were enjoyable. My parents just needed a few more staff for the Memory Care.
About the facility The Chateau at Gardnerville
The Chateau at Gardnerville in Gardnerville, NV is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
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Amenities at The Chateau at Gardnerville
Healthcare Services
- Non-Ambulatory Care
- Incontinence Care
- Staffing & Ancillary Services
- Diabetic Care
- Memory Care
Meals & Dining
- Meals Provided
Community Amenities
Transportation & parking
- Complimentary Transportation
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- Indoor Common Areas
Activities
- Activities On-site
- Devotional Activities Offsite
Compare
The Chateau at Gardnerville
1565-A Virginia Ranch Rd, Gardnerville, NV 89410
The Lodge Assisted Living and Memory Care Community
2200 E Long St, Carson City, NV 89706
Sierra Place Retirement Community
1111 W College Way, Carson City, NV 89703
Summerville At Virginia Creek
PO Box 820, Gardnerville, NV 89410
6.0
Review score
17 reviews
6.0
Review score
17 reviews
5 star
29%
4 star
29%
3 star
18%
2 star
12%
1 star
12%
6.8
Review score
13 reviews
6.8
Review score
13 reviews
5 star
39%
4 star
23%
3 star
23%
2 star
0%
1 star
15%
Review score not available
Review score not available
Studio
--Studio
Starting at $X,XXX/moStudio
--Studio
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Care types offered
1
Assisted Living
Reviews
for The Chateau at Gardnerville
Write a review
A Place for Mom has scored The Chateau at Gardnerville with 6 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Chateau at Gardnerville has 17 reviews with an average "overall experience" of 3.5 out of 5.
Overall Rating
3.5
Cleanliness
3.5
Friendliness
3.7
Care Services
3.5
Staff
4.0
Meals & Dining
2.7
Activities
3.6
Value for Cost
3.1
A Place for Mom has scored The Chateau at Gardnerville with 6 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Chateau at Gardnerville has 17 reviews with an average "overall experience" of 3.5 out of 5.
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1-17 of 17 reviews
David H - Family/friend
Assisted Living
January 6, 2024
Prices up quality down
Once you are a resident, prepare for increases in monthly cost and decreases in quality of food, care and cleanliness. My mother’s monthly fees have increased about 30% in the last 14 months while quality fell.
Response from The Chateau at Gardnerville
January 18, 2024
David, thank you for your feedback. As a community with the goal to provide the highest quality of care to the residents, we would like to speak with you in more depth about your experience. Please email our Regional Director of Operations, Erica, at erica.ogle@pegasusseniorliving.com if you are willing to provide more information.
Anonymous - Family/friend
Assisted Living
August 10, 2023
Our Experience at The Chateau
My parents stayed at The Chateau in Gardnerville and they really liked it. The facility was clean, the food was good, the rooms were a good size, the staff was wonderful and the activities were enjoyable. My parents just needed a few more staff for the Memory Care.
Response from The Chateau at Gardnerville
August 11, 2023
Thank you for taking the time to share your parents' experience at The Chateau in Gardnerville! We're delighted to hear that they have had an overall positive stay.
Ensuring the comfort and well-being of residents in memory care, is of utmost importance to us. If you have any further comments for our team, please don't hesitate to reach out to Erica Ogle, Regional Vice President of Operations, at erica.ogle@pegasusseniorliving.com.
Thanks again for your feedback!
Lynn - Family/friend
Assisted Living
May 18, 2022
not happy
very much like the caregivers. The showers are not ADA in the studios and its difficult to fit a shower chair in the shower. Maintenance is the biggest problem. Waited 2 months for light bulbs to be changed, still waiting for a closet door 4 months later and waiting 6 months for carpet cleaning. Housekeeping is a hit or miss. Getting very tired of paying high prices and getting what I pay for! Top management could be more friendly too. Receptionist are fabulous!
Response from The Chateau at Gardnerville
October 19, 2022
Lynn, we are troubled by the contents of your review. Please email Executive Director, Katie, at knichols@pegasusseniorliving.com to provide your name and contact information. We would love to learn more about your experience. Thank you!
anonymous - Family/friend
Memory Care
November 28, 2019
Communication leaves a lot to be desired.
Don’t plan on being able to reach your loved one more than 50% of the time. You will just have to pray they are ok if you live far away and can’t see for yourself.
anonymous - Family/friend
Memory Care
January 29, 2019
Never Go Here
Don't leave your loved here. They abuse the elderly. [Name removed] known for making medications errors and is a very cold person. They need to be investigated for elder abuse by elder service. We took our loved one out before they killed them. Avoid this facility at all costs.
anonymous - Family/friend
Memory Care
December 27, 2017
No complaints
The staff team here has been great and I have no complaints. During the process of them reassessing my love one they have been very communicative and supportive. They do provide activities for residents to participate in to stimulate and engage themselves. My love on has home care people coming doing her physically therapy from a different company. As far as Brookdale goes, hey certainly offer all of that. They really are a great facility and I’m very impressed. Even if little issues come up they call us right away and they let us know what’s going on. I absolutely recommend this location.
anonymous - Toured community
Memory Care
November 30, 2017
Facility looks nice but small memory care unit
I decided to tour this facility because they have a memory care unit which is what my Wife needs. Upon arriving, I notice that the unit is much smaller than other facilities and they don’t really have room for my wife to walk around. They do offer a lot of activities and all of the staff members are very nice. If I brought my wife here, I would be able to walk her around the facility as long as she was with me. While I’m not there she would, unfortunately, have to be locked in the memory care unit. The facility itself looks very good and it would have been a good choice, but it just wasn’t big enough. I would recommend other families to look at this facility.
anonymous - Industry reviewer
Memory Care
October 10, 2017
Not worth the time
I will no longer be referring this community to future clients of mine. They requested a deposit from my last client and put him on a waiting list. They’ve consistently promised him a spot within the residence but then will not communicate with him any updates. His illness is getting worse so he has since relocated closer to his family and is still waiting to receive his deposit. As a caregiver, you want to give to provide absolutely outstanding service, and they have not done this.
anonymous - Toured community
Memory Care
September 26, 2017
Terrible staff!!
I would never recommend this place to anyone after the tour I had experienced for my mother. The staff where very rude to me and unprofessional and I was not pleased by that. The overall atmosphere was depressing and there was not one good thing I can say about this place to anyone. i would never put my mother in a facility like this one.
anonymous - Toured community
Memory Care
September 7, 2017
Excellent, working on 2 week respect program with them
anonymous - Toured community
Memory Care
July 21, 2017
Kind Community, Tour Was Nice
I had a nice tour of this community. Everyone was kind, and my tour was a good one. The community looked nice, and everything looked nice, and well-kept. The staff I met was friendly, and informative. It was a good experience overall.
Anonymous - Family/friend
Memory Care
March 4, 2017
Poor place for the high $
My relative lived here for a couple of years until passing away. The care staff and dining staff are very friendly, but I could never remember anyone's name (thank goodness for the nametags!) because they come and go so fast! The website says they are so close to Lake Tahoe, a favorite place of the residents, yet they never went on an outing during the 2+ years my relative was there! The food was terrible, it tasted like cafeteria food. When we toured the place, I was very impressed, but after moving in it was such a huge disappointment. Management just did not seem to care; it seemed that every time I tried to find the Director she was unavailable.
Carolyn - Family/friend
Memory Care
March 5, 2016
Observations by a Daughter
I have been at the community at least four times a week and a staff member has usually stopped by my mom's apartment for one reason or another. All have been very caring, helpful and friendly. I've eaten in the dining room and although the menu is varied some of the items could use a little imagination to make them tastier....such as the Brussels sprouts. I know frozen foods are less expensive than fresh and some of them can also be handled better than heating in a microwave such as the crab cake. I might be off base but wanted to give constructive input. It is interesting the serving size for guests is about child size.
It seems at times of the evening meal the servers are taking 15-20 minutes to take orders. It looks as if the dining room is under-staffed for this meal. The dining room staff are patient and helpful. They know each resident by name when they come in for each meal. When visiting Brookdale, Administrative personnel to housekeepers acknowledge you with a "hello". The atmosphere is very happy and friendly.
anonymous - Family/friend
Memory Care
November 19, 2014
the people there are awesome
Emeritus is a really beautiful place with excellent people. My experience was not great, but that was due really more to my moms situation than it was Emeritus. I think everybody there is awesome. The place is set up beautifully. Unfortunately for mom it was a little late as she started going downhill fast and died within a couple days of getting into Emeritus.
My only complaint about Emeritus themselves is that we ended up paying a ton of money for my mother to be there overnight. The way that their billing works, etc., was a little concerning.
Family Member - Family/friend
Memory Care
July 2, 2014
They have done a great job.
They have done a great job. They keep it very clean, and the staff is very friendly. The staff has been very responsive, and attentive. They offered more than just bingo. There isn't really anything that was a concern or that I would like to see done better.
Son - Family/friend
Memory Care
October 25, 2013
No Complaints!
I looked at about 6 different places and this seemed to be the best for us. We're happy so far. They are very nice and it was hard time for us but they were very nice. My mom is still adjusting. She's doing fine. She's still a little defiant because she's from the bay area and when I moved up here this was the closest place for me to keep an eye on her so she's still getting used to it but I've got no complaints.
A Place For Mom Customer - Toured community
Memory Care
December 16, 2012
very nice accommodation for assistant...
very nice accommodation for assistant living that has special programs for Alzheimer and dementia patients and provides all amenities at a fraction of the cost of long-term care nursing homes.
Viewing 1-17 out of 17 reviews
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Frequently Asked Questions about The Chateau at Gardnerville
The Chateau at Gardnerville offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored The Chateau at Gardnerville 6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (775) 782-3100 to reach a resident at The Chateau at Gardnerville.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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