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Brookdale Durham

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4434 Ben Franklin Boulevard, Durham, NC 27704

8.6
Review score
65 reviews
Add review
8.6
Review score
65 reviews
5 star
37%
4 star
35%
3 star
15%
2 star
8%
1 star
5%
See all reviews
8.7
Review score
26578 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Brookdale Durham
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Brookdale Durham
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Anonymous
-
Family/friend
5.0
Great facility and staff, highly recommended.
They are all very friendly and nice. They are sweet to the residents. The cost for the value was better than the others. The facility is kept up very well and is a pleasant place to visit.

About the facility
Brookdale Durham

Welcome to Brookdale Durham! Here, residents receive personalized memory care and assisted living services in a friendly and homelike environment. Your sense of security is important to us and you won’t have to worry about feeling alone — staff is available 24 hours a day, seven days a week to provide assistance and respond to any emergencies. Trained team members can assist with medication management, housekeeping, and meals, and provide personal care services like bathing, dressing, and grooming. If you find yourself requiring more care, we can easily transition you into our memory care program, as well. Residents within this program are able to thrive in a secure space with gentle guidance and visual reminders to promote engagement. We also offer brain games, fitness activities, and creative programming, designed to provide mental and physical fulfillment. If you’re ever in the mood for an off-site adventure, we’re conveniently located near many colorful attractions, like Duke Chapel, Durham Bulls Athletic Park, and Eno River State Park.

Community Services and Amenities

With daily entertainment and a variety of amenities at your disposal, you can find joy here in planning your days. Enjoy the on-site concierge and salon services, as well as the vibrant outdoor courtyard...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Durham

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Brookdale Durham
Brookdale Durham

4434 Ben Franklin Boulevard, Durham, NC 27704

Brookdale Meadowmont
Brookdale Meadowmont

100 Lanark Road, Chapel Hill, NC 27517

Carolina Reserve of Durham
Carolina Reserve of Durham

4523 Hope Valley Rd, Durham, NC 27707

Atria Southpoint Walk community exterior
Atria Southpoint Walk

5705 Fayetteville Road, Durham, NC 27713

8.6
Review score
65 reviews
8.6
Review score
65 reviews
5 star
37%
4 star
35%
3 star
15%
2 star
8%
1 star
5%
9.5
Review score
38 reviews
9.5
Review score
38 reviews
5 star
57%
4 star
24%
3 star
13%
2 star
3%
1 star
3%
9.3
Review score
43 reviews
9.3
Review score
43 reviews
5 star
69%
4 star
26%
3 star
5%
2 star
0%
1 star
0%
8.4
Review score
43 reviews
8.4
Review score
43 reviews
5 star
74%
4 star
21%
3 star
0%
2 star
5%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Amenities
at Brookdale Durham

Healthcare Services

  • Memory Care
  • Diabetic Care
  • Staffing & Ancillary Services
  • Medication Management
  • Incontinence Care
  • High Acuity Care
  • Non-Ambulatory Care

Meals & Dining

  • Meals Provided
  • Guest Meals
  • Room Service
  • Restaurant Style Dining
  • No Sugar
  • Low / No Sodium

Room Amenities

  • Air Conditioned
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Kitchenette
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation
  • Transportation at Cost

Pets

  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed

Common areas

  • Outdoor Common Areas
  • TV Lounge
  • Indoor Common Areas
  • Library
  • Beauty Salon
  • Central Fireplace
  • Outside Patio
  • Meeting Room

Recreational areas

  • Raised Garden Beds
  • Piano or Organ
  • Arts and Crafts Center
  • Fitness Center

Services

  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English

Activities

  • Live Musical Performances
  • Pet-focused Programs
  • Visiting Chaplain or Priest
  • Other Religious Services
  • Activities Off-site
  • Birthday Parties
  • Karaoke
  • Trivia Games
  • Live Well Programs
  • Gardening Club
  • Intergenerational Programs
  • Devotional Activities On-Site
  • Live Dance or Theater Performances
  • Activities On-site
  • Holiday Parties
  • Dances
  • Sensory-based Programs
  • Devotional Activities Offsite
  • Happy Hour
  • Catholic Services
  • Brain fitness / Dakim

Reviews

for Brookdale Durham

8.6Review score65 reviews
8.6
Review score
65 reviews
5 star
37%
4 star
35%
3 star
15%
2 star
8%
1 star
5%
Brookdale
8.7
Review score26578 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Durham with 8.6 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Brookdale Durham has 65 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.3
Friendliness
4.3
Care Services
3.8
Staff
4.1
Meals & Dining
4.3
Activities
4.1
Value for Cost
3.8
A Place for Mom has scored Brookdale Durham with 8.6 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Brookdale Durham has 65 reviews with an average "overall experience" of 3.8 out of 5.
Parent company
Brookdale
8.7
Review score26578 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 65 reviews
Anonymous - Family/friend
Assisted Living
February 14, 2024
5.0
Verified Review
Great facility and staff, highly recommended.
They are all very friendly and nice. They are sweet to the residents. The cost for the value was better than the others. The facility is kept up very well and is a pleasant place to visit.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
JCC - Family/friend
Assisted Living
February 9, 2024
4.0
Verified Review
A short timers experience with Brookdale Billing
Basically the facility was very good but overall expensive. The main problem is their Dallas billing group creates unknown charges - with obvious late fees-does not accept any calls but says to 'work with your local community for any issues.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Resident/client
Assisted Living
December 19, 2023
4.0
My experience here at Brookdale
The are always under staffed, I spoke out about it… but I hope I’m not being punished for it, but sometimes I feel like I am. The staff they do have work very hard, and I understand that more patients have come in, but they should be divided better between the staff… first floor gets neglected I feel and not on purpose.
Cleanliness
4
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
4
Activities
5
Value for Cost
4
Angie E - Resident/client
Assisted Living
December 18, 2023
4.0
My Brookdale experience
My experience here at Brookdale is great
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Activities
1
Value for Cost
2
Carol D - Resident/client
Assisted Living
December 15, 2023
5.0
Brookdale experience
I love this place and I’m glad to call it my home. The staff here is great. I am able to have my little dog here with me as well, which is great because I’ve had her for 12 years. The meals are excellent. I am glad to be apart of this community
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
TS - Family/friend
Assisted Living
August 10, 2023
3.0
Verified Review
Review for Brookdale Durham
I would not recommend. They have been short staffed for the last 15 months but still continue to admit people that beyond their capabilities to care for. As long as the money is coming in they keep residents that need to transition to skilled care. My loved one was not getting his meds on time and ended up in the hospital several times with fluid overload. Myloved one does not have any cognitive issues so he knew when he was late getting meds.
Cleanliness
3
Friendliness
4
Staff
2
Activities
4
Value for Cost
2
Response from Brookdale Durham
August 14, 2023
We take your comments seriously and are committed to providing quality service and care. Your comments have been shared with our corporate management team for review.
Linda L - Family/friend
Memory Care
August 10, 2023
5.0
My momma loves it here!!
We moved in few Months ago and we love it! Everyone has made us feel at home. Momma was so lonely and now has so many friends. She is on a schedule which has helped her so much. She is just so much happier now.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
4
Anonymous - Toured community
Assisted Living
August 3, 2023
5.0
Verified Review
Brookdale Durham was great to deal with
We toured Brookdale Durham during our search for an Assisted Living facility for our loved one. We chose this facility and our loved one was set to move in, but never got the chance to do so. However, the staff at this facility are great. The cleanliness and friendliness are great, as well. I would certainly recommend Brookdale Durham to others.
Cleanliness
5
Friendliness
5
Staff
5
Linda M - Family/friend
Memory Care
June 30, 2023
5.0
Exception Staff and Caring Management
My dad moved in earlier this year. We had him in another place and was not happy there. We made the decision to move him and it turned out to be the best thing we could have done. Dad has made so many friends and just loves his caregivers. Anytime I reach out to the community, the Executive Director or Head Nurse always calls me back and helps me with whatever I need. I give this place 5 stars!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
P.J. Collins - Family/friend
Assisted Living
June 30, 2023
5.0
Verified Review
Would Recommend - Good facility but a little short staffed (Exec staff working on hiring)
Brookdale Durham is a really nice facility. However, like every other industry in America, they are short on staff, which has a direct negative effect on the overall experience of the residents. Executive staff is working on hiring though.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Harriet - Family/friend
Assisted Living
June 27, 2023
5.0
Verified Review
My mother loved it!
They had a hard time retaining staff and getting new ones, but that's not their fault. My mother loved it there. She made good friends and participated in the activities. Communication with the family was good. They worked with me on mom telling them one thing and confirming with me. They only compliant she had was the food, but she had no problem eating it! I would definitely recommend this facility to others. The only thing we did wrong was waited too late to put her there.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
5
Mary - Family/friend
Memory Care
May 11, 2023
5.0
Caring Staff
My mother has lived here for a couple of years. One thing I can say is that the staff have always been compassionate and caring. These past few years have been hard in all of us, but I can rest easy knowing my mom is being lived and cared for.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Jimmy P - Resident/client
Assisted Living
January 7, 2023
2.0
Staff is very nonresponsive
My mom was at Brookdale of Durham for one year and 7 months. The medical staff did not administer medicines properly and the administrative staff was late with every insurance review. The accounts receivable department regularly made mistakes with the billing and overbilled us at least 5 times. They changed the nurse staffing hours without even telling us which made my mother's insurance plan almost void. They allowed me to supply my mom with her own prescription medicines, which I found out later is not allowable by their rules. Both administrators that we had during her stay would very rarely return my phone calls. I had to get in my car and drive up there to even talk to them. Some of the daily staff were rude to me, I think, because I was diligent in asking questions about the way they were NOT bathing her and not administering her medicines correctly. I kept a count of the medicines and some were always missing or they had too many left, which means they did not administer them.
Cleanliness
4
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
4
Activities
3
Value for Cost
2
Response from Brookdale Durham
January 11, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We are aware our area director was able to discuss these concerns with you in early 2022 and have shared your additional feedback with our management team.
Anonymous - Family/friend
Assisted Living
October 10, 2022
3.0
Verified Review
Service Is Alright, The People Are Very Nice, and A Pretty Nice Place to Stay At
They have very nice staff members that work here. There are times that the community is short staffed. There has been an ongoing request with maintenance and this is still waiting to be updated. The staff communication with the family has been okay. It did take a bit to establish a routine for my loved one. Some of the care services include medication management, bathing and dressing assistance.
Cleanliness
5
Friendliness
5
Care Services
3
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
3
Response from Brookdale Durham
October 12, 2022
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Anonymous - Family/friend
Assisted Living
September 22, 2022
1.0
Verified Review
We were charged extra for special care. My suggestion: don't promote a level of care that you're not going to deliver.
Cleanliness
5
Friendliness
4
Care Services
2
Staff
3
Meals & Dining
4
Value for Cost
2
Anonymous - Resident/client
Assisted Living
September 19, 2022
3.0
Verified Review
Overall, we are not happy here and it's not a good fit for us. We're paying for cable that's not even working in our room. I've asked about it several times, but still waiting for it to be fixed. I'm not allowed to go to the dining room until my (outside) Dr gives the ok, but my husband is. My Dr has been on vacation. So we requested that the meals be brought to our room so that we can eat together. They've only done that a few times, but it took awhile and wasn't fresh. I'm just frustrated with the whole experience. I'm not sure I would recommend this facility to family and friends.
Response from Brookdale Durham
September 22, 2022
We appreciate you taking the time to share your feedback and are sorry to hear we are not meeting all of your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.
anonymous - Family/friend
Assisted Living
August 24, 2022
1.0
Verified Review
Do not recommend
My loved one lived here at Brookdale Durham for a short time. I very much do not recommend this facility.
Anonymous - Family/friend
Assisted Living
June 30, 2022
3.0
Verified Review
Brookdale provides multiple activities and has great food
They have a lot of activities available; but they're having staffing issues with keeping staff in-house. Being able to give reports from one staff member to another is lacking, so things get missed after shift changes. Some of their activities include outings, bingo, tea-time, bible study, and exercise classes amongst other things. Most importantly I would advise Brookdale to improve on having a more subsequent staff and improving their reporting system to make sure things don't get lost or misconstrued with shift changes.
Cleanliness
5
Friendliness
4
Care Services
2
Staff
3
Meals & Dining
5
Activities
5
Value for Cost
4
Response from Brookdale Durham
July 1, 2022
We appreciate you taking the time to share your feedback and are sorry to hear we are not meeting all of your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.
Patrick - Family/friend
Assisted Living
June 8, 2022
4.5
Verified Review
Just What I Was Looking For
I would recommend the community to others for their loved ones. They have a good safety plan and it is a secure environment for the residents. The staff communication with the family is really good. They have town halls for the families to attend and keep the communication open. The community has lots of options for activities for the residents.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
anonymous - Family/friend
Assisted Living
April 15, 2022
4.0
Verified Review
Overall pleased
We went with Brookdale Durham because we needed a place where my parents could go together which narrowed our search considerably. They had availability here with larger apartments to suit their needs. It seems like all of the staff members know all of the residents on a personal level and are always super helpful. I do not think the call bell system is good at all, the response time is slow and the functionality is not the best. Overall I would recommend the facility to others looking.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Value for Cost
3
Viewing 1-20 out of 65 reviews

Neighborhoods
around Brookdale Durham

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Frequently Asked Questions
about Brookdale Durham

Brookdale Durham offers Semi-Private, Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Durham 8.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (919) 479-9966 to reach a resident at Brookdale Durham.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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