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Brookdale South Park

5326 Park Road, Charlotte, NC 28209

8.6
Review score
25 reviews
Add review
8.6
Review score
25 reviews
5 star
44%
4 star
20%
3 star
28%
2 star
4%
1 star
4%
See all reviews
8.7
Review score
26463 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Pricing promotions expiring soon
Brookdale South Park
Brookdale South Park community exterior
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Anonymous
-
Family/friend
5.0
our families experience
What our family likes the most about the Brookdale South Park community is that it has a warm atmosphere to it. We like that the caregivers keep me informed and different things she does and says

About the facility
Brookdale South Park

At Brookdale South Park, the dementia-trained staff members understand there is not a one-size-fits-all approach to memory care. Here, each individual can expect a personalized experience. This means every resident receives a tailored care plan with consistent care assignments.

There are two Brookdale memory programs available here: Clare Bridge and Solace. Although it was created more than 30 years ago, the Clare Bridge program continually evolves with new research, and the goal is to provide residents with six planned activities per day. These activities encourage residents to use their current skills, while preserving their abilities and true self. The Solace program does not replace any elements of Clare Bridge. Instead, it adds additional programming, such as music and aromatherapy, while providing assistance with bathing, dressing, and more.

Rest assured, staff members are available 24 hours a day, seven days a week to be alerted to an emergency. Additionally, residents benefit from community safety features, including a 24-hour security system and keypad entries. Assistive physical features are also present on-site, such as large circular paths designed to lead residents to areas of activity, as well as way-finding cues, and spaces that are decorated to feel like home.

Residents of Brookdale South Park can...

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Senior living options offered

Memory Care

Pricing
for Brookdale South Park

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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at Brookdale South Park

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Brookdale South Park community exterior
Brookdale South Park

5326 Park Road, Charlotte, NC 28209

Sunrise of Providence
Sunrise of Providence

5114 Providence Road, Charlotte, NC 28226

Legacy Heights Senior Living Community community exterior
Legacy Heights Senior Living Community

11230 Ballantyne Trace Ct, Charlotte, NC 28277

Summit Place of South Park community exterior
Summit Place of South Park

2101 Runnymede Ln, Charlotte, NC 28209

8.6
Review score
25 reviews
8.6
Review score
25 reviews
5 star
44%
4 star
20%
3 star
28%
2 star
4%
1 star
4%
9.5
Review score
67 reviews
9.5
Review score
67 reviews
5 star
44%
4 star
33%
3 star
13%
2 star
0%
1 star
10%
9.2
Review score
51 reviews
9.2
Review score
51 reviews
5 star
49%
4 star
39%
3 star
8%
2 star
2%
1 star
2%
9.1
Review score
44 reviews
9.1
Review score
44 reviews
5 star
43%
4 star
32%
3 star
2%
2 star
14%
1 star
9%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

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Lowers your rent by a dollar amount or percentage.

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Active promotion

No

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Reviews

for Brookdale South Park

8.6Review score25 reviews
8.6
Review score
25 reviews
5 star
44%
4 star
20%
3 star
28%
2 star
4%
1 star
4%
Brookdale
8.7
Review score26463 reviews647 communities
Write a review
A Place for Mom has scored Brookdale South Park with 8.6 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale South Park has 25 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.0
Friendliness
4.1
Care Services
4.0
Staff
4.1
Meals & Dining
4.0
Activities
4.0
Value for Cost
4.0
A Place for Mom has scored Brookdale South Park with 8.6 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale South Park has 25 reviews with an average "overall experience" of 3.8 out of 5.
Parent company
Brookdale
8.7
Review score26463 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 25 reviews
Anonymous - Family/friend
Memory Care
September 6, 2023
5.0
Verified Review
our families experience
What our family likes the most about the Brookdale South Park community is that it has a warm atmosphere to it. We like that the caregivers keep me informed and different things she does and says
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Toured community
Memory Care
July 18, 2023
3.0
Verified Review
Tour experience
Brookdale South Park I thought was very dark (light wise) inside and we had a lady from our church that had a bad experience there. Plus, it was really too far from my house. These were the main reasons we did not choose this facility.
Response from Brookdale South Park
July 19, 2023
We appreciate you taking the time to visit and are sorry to hear you feel this way. Your feedback has been shared with our management team.
Mike N - Toured community
Memory Care
June 28, 2023
1.0
Poor interaction with sales manager
Very poor communication and assistance from [name removed], the sales manager. Tells me that she will call me, but never does. I have to keep reaching out to her. I ask her about staffing at community and she says I will need to reach out to nursing team to get the numbers. As a sales manager, I would expect her to have that information available to provide to prospective residents. Very disappointed at my interaction with her. If she is the representative of the community, I would not feel comfortable sending a loved one into this community.
Friendliness
1
Staff
1
Response from Brookdale South Park
June 30, 2023
We are sorry you feel this way about our sales manager. We take your comments very seriously and have sent them off to corporate management for review.
Ray - Family/friend
Memory Care
February 22, 2023
5.0
Verified Review
Well Worth Your Consideration
This is a really nice community. It is well kept, with friendly staff. The staff communication with the family could be better. It would be nice to have the staff contact us when things happen with my loved one or changes. I would recommend the family keep in contact with the staff about your loved one. Absolutely I would recommend the community to others for their loved ones.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Family/friend
Memory Care
February 17, 2023
4.0
Verified Review
Would Recommend
Brookdale has been great. The staff is friendly. We do not have as much as support from staff as promised, but there are a few really good caregivers. And the activities directors are great.
Cleanliness
3
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
Anonymous - Family/friend
Memory Care
September 14, 2022
3.0
Verified Review
Food options needs to improve
The actvities did not work out for my loved one. My loved one would, have loved to engage in more outdoor activites. The food options were not good, and was not a balanced diet, and my loved one was not getting vegetables The staff did the best to their ability. There was a turnover in staff but they always tried to make accomadtions-. Overall, I never had a negative experience.
Cleanliness
3
Friendliness
4
Care Services
2
Staff
3
Meals & Dining
1
Activities
1
Value for Cost
2
Shelby - Family/friend
Memory Care
April 21, 2022
5.0
Verified Review
I recommend this place for anyone looking for a place for their loved ones to be cared for properly
If we could give Brookdale South Park 10 stars we would, we have been extremely happy with our loved ones care, we have nothing but great things to say about them. They have been so accommodating to our mother, they have gone well out of their way to keep us updated on everything that is going on. If she is ever having a bad day they will call us so we can come up and be with her. When she moved in and had to go through her 7 day quarantine they allowed me to stay with her the entire time. With us still having to quarantine we were set up in a space that had a living room, a nice kitchen and even a little space outside. They have a ton of different daily activities going on as well. We would highly recommend this community
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
MR - Family/friend
Memory Care
March 2, 2022
2.0
Verified Review
At this time, not a place to put a loved one.
We had a terrible experience, including multiple issues with medications - wrong dosages given, pills dropped on the floor and then they said they could not administer or replace them, one essential medication not given at all for three days because they couldn't cut a pill in half. There were no clinical people except for one nurse for the whole facility. There were no certified nursing assistants, no certified med techs, nothing. I know it's a bad time with Covid, but they just did not have staff in general. There was no communication between staff in the facility. My loved one's bathroom floor was slippery - he and I both slid, and he actually fell. We told the staff about it and had to fight them to do anything about it. The majority of the residents were low functioning and did not speak, so he had no social interaction. The food was horrible. I think it all goes back to how highly understaffed they are. They have only five core people: the sales person, the Executive Director, the maintenance person, the nurse, and the chef. I think they really did try. But my loved one was just not getting care. And It was just a very bad, unfortunate experience.
Response from Brookdale South Park
March 14, 2022
We take your comments seriously and are committed to providing quality care and services to our residents and their families. We are aware you have previously spoken with our management team and we will share your additional feedback with them.
Christine P - Toured community
Memory Care
January 19, 2022
5.0
A god send
We had no idea what we were doing and [name removed] was incredibly helpful and sensitive to our ignorance. The staff knows what mom needs And steps in to help with no hesitation.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Jill - Family/friend
Memory Care
April 13, 2021
4.0
Verified Review
feels like home
The community has a homey feeling. Our loved one tells us this place is great all the time. Communication is good between the staff and our family and they keep us well informed and up to date. I would recommend this community to others.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
anonymous - Toured community
Memory Care
February 16, 2020
3.0
I took a tour of this community and it was nice and clean and the set up was cute with neighborhoods and had a cozy homey feel. There did not seem to be any activities going on while I was there, but it was close to lunch time. This community caters strictly to memory care. It has a nice family style kitchen area which was different from other communities I visited which were more restaurant style. They have several spaces where residents can relax and a lovely outdoor area. For me the only concerns I have is the distance from my house, a mention that sometimes you can find residents sleeping in someone else's room (not sure my mom would handle that well), and some negative reviews about Brookdale in general and this location, based on a conversation I had with a health care professional that does family support visits.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Response from Brookdale South Park
February 18, 2020
Thank you for taking the time to visit and share your thoughts about the community. We will share your feedback with our management team and encourage you to reach out to them should you have any concerns you wish to further discuss.
anonymous - Toured community
Memory Care
March 1, 2018
3.0
Still undecided on this location. I'm going to have to do a bit of research on them. The concept and design are good, but I seen more a staff standing around talking and guest just wondering; then engaging. It may be the certain staff have limited functions.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Toured community
Memory Care
July 29, 2017
3.0
Concerned by lack of Staff. Patients looked bored. She saw many patients and VERY few staff.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Memory Care
July 12, 2017
4.0
Verified Review
Everything is going great!!
I have no complaints of how things are going for my loved one since she made the move into this community. The staff have been very friendly and I am comfortable with the care they are providing her. She is doing very well with the transition and has even been making friends with the other residents. Overall we are defiantly pleased and would recommend it to anyone.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Memory Care
April 6, 2017
4.5
Verified Review
I took a tour!
Brookdale South park was another community that I toured. The facility was clean and well maintained. Everyone there was friendly and the tour guide was knowledgeable. It was a good choice but I found another community that fit my husbands needs best.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Family/friend
Memory Care
August 12, 2015
4.5
Verified Review
Friendly, welcoming staff
I think they do a very good job overall at Brookdale South Park, we're very pleased with how things have turned out. I thought they did an excellent job during the tour and move-in process, they really let us get a feel for the place and went out of their way to make sure my loved one felt welcome. There were a few small hiccups with some services in the first few days, but once I pointed out the issues they got them corrected quickly.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Family/friend
Memory Care
April 21, 2015
4.0
Verified Review
It's going relatively well so far.
It's going relatively well so far. It's still new to us, and a big adjustment. It could be a little cleaner, but the people are definitely very friendly, and approachable. I haven't eaten there yet, but I haven't had any complaints about the food either.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
February 24, 2015
3.0
Verified Review
Understaffed
Brookdale South Park is a nice looking place, and everyone seems very friendly, but they just seem understaffed and the care suffers for it. They could really use some more help here.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Loved One - Family/friend
Memory Care
April 29, 2014
5.0
Verified Review
They are great. I am very impressed, with what they do.
They are great. I am very impressed, with what they do. They have plenty of activities, to stimulate his mind. The food seems to be satisfactory. Sometimes clothes get mixed up. They were one of the few that would take my loved one, I liked that they were specialized in memory care, that's all they do.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
Family Member - Family/friend
Memory Care
April 28, 2014
4.5
Verified Review
We chose them because of how clean it was, and how friendly everyone was.
They are good, there are some night people who don't like to work as much. They are very clean, that is one of the reasons we chose them. Andrea was awesome helping with the move in process. Denise is great too, she is the head of nursing. They get him up and moving, they have done a good job with that. We chose them because of how clean it was, and how friendly everyone was.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Viewing 1-20 out of 25 reviews

Amenities
at Brookdale South Park

Healthcare Services

  • Incontinence Care
  • Medication Management
  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Low / No Sodium
  • Meals Provided
  • No Sugar
  • Vegetarian
  • Organic
  • Restaurant Style Dining
  • Gluten-free
  • Kosher
  • Guest Meals
  • Professional Chef
  • Special Dining Programs
  • International Cuisine
  • Vegan

Room Amenities

  • Ground Floor Units
  • Bath Tubs
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Full kitchen

Community Amenities

On-site dining options

  • Café or Bistro

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Property Convenient to Public Transit

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Computer or Media Center
  • Outside Patio
  • Outdoor Common Areas
  • Beauty Salon
  • Barber Shop
  • Main Street Shops
  • Meeting Room
  • Indoor Common Areas
  • TV Lounge

Recreational areas

  • Raised Garden Beds

Services

  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician

Languages spoken

  • English

Activities

  • Karaoke
  • Brain fitness / Dakim
  • Live Musical Performances
  • Activities Off-site
  • Yoga / Chair Yoga
  • Dances
  • Pet-focused Programs
  • Stretching Classes
  • Day Trips and Outings
  • BBQs or Picnics
  • Tai Chi
  • Live Well Programs
  • Cooking Classes
  • Educational Speakers / Life Long Learning
  • Live Dance or Theater Performances
  • Gardening Club
  • Activities On-site
  • Sensory-based Programs
  • Devotional Activities On-Site
  • Wine Tasting
  • Intergenerational Programs
  • Wii Bowling
  • Holiday Parties
  • Trivia Games
  • Forever Fit
  • Birthday Parties
  • Art Classes
  • Reminiscence Programs

Neighborhoods
around Brookdale South Park

See what the neighborhood has to offer and what’s nearby:
Brookdale South Park in google map

Frequently Asked Questions
about Brookdale South Park

Brookdale South Park offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Brookdale South Park 8.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (704) 553-8700 to reach a resident at Brookdale South Park.

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Private, 1bd
Senior Retreat at Park Crossing is a gorgeous 3,300 square foot ranch home in the Park Crossing Neighborhood near CMC Pineville in South Charlotte. The house has 6 Private Bedrooms and 4 Full Bathrooms. Our monthly rates cover the monthly rent/room, all utilities (including house...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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