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Brookdale Salem

2001 Ridgewood Drive, Salem, VA 24153

8.4
Review score
61 reviews
Add review
8.4
Review score
61 reviews
5 star
38%
4 star
34%
3 star
18%
2 star
2%
1 star
8%
See all reviews
8.7
Review score
26462 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Pricing promotion expiring soon
Brookdale Salem
Brookdale Salem
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22 Floor plans available
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Byron H
-
Family/friend
5.0
A Great Help to Seniors in Need
Very friendly and helpful staff; eased my parents' transition into assisted living! I would recommend Brookdale Salem highly.

About the facility
Brookdale Salem

At Brookdale Salem, residents have access to services provided by compassionate caregivers day or night, as well as tailored meals and homelike amenities. Whether you’re seeking assisted living or memory care, we provide multiple levels of care and services under one roof.

Here, you'll no longer need to worry about the responsibilities and stresses of day-to-day life. Staff is available 24 hours a day, seven days a week to provide assistance and be alerted to any emergencies. In addition to safety and security, we’ll even take care of your chores from now on. Plus, our culinary team works diligently to serve nutritious and thoughtfully crafted dishes daily, for all dietary needs and palettes. With less time to worry about cooking or cleaning, you’ll have more time to socialize with friends, pursue new hobbies, and embrace your days to the fullest extent. You can experience redefined independence, because whenever you need assistance with bathing, dressing, grooming, or managing medication, we’ll be there to help you. Residents with memory loss can also receive structured guidance and person-centered support through our Clare Bridge program.

Our community is located on top of a hill surrounded by the Blue Ridge Mountains, which offers colorful views of Salem....

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Salem

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Tours
at Brookdale Salem

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Brookdale Salem
Brookdale Salem

2001 Ridgewood Drive, Salem, VA 24153

Woodland Hills Community outdoor common area
Woodland Hills Community

3365 Ogden Rd, Roanoke, VA 24018

Brookdale Roanoke patio
Brookdale Roanoke

1127 Persinger Road Southwest, Roanoke, VA 24015

TerraBella Pheasant Ridge
TerraBella Pheasant Ridge

4435 Pheasant Ridge Rd, Roanoke, VA 24014

8.4
Review score
61 reviews
8.4
Review score
61 reviews
5 star
38%
4 star
34%
3 star
18%
2 star
2%
1 star
8%
9.7
Review score
58 reviews
9.7
Review score
58 reviews
5 star
93%
4 star
3%
3 star
0%
2 star
2%
1 star
2%
9.6
Review score
29 reviews
9.6
Review score
29 reviews
5 star
67%
4 star
17%
3 star
3%
2 star
3%
1 star
10%
9.2
Review score
58 reviews
9.2
Review score
58 reviews
5 star
48%
4 star
34%
3 star
7%
2 star
2%
1 star
9%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

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Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Reviews

for Brookdale Salem

8.4Review score61 reviews
8.4
Review score
61 reviews
5 star
38%
4 star
34%
3 star
18%
2 star
2%
1 star
8%
Brookdale
8.7
Review score26462 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Salem with 8.4 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Brookdale Salem has 61 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.1
Friendliness
4.2
Care Services
3.8
Staff
4.3
Meals & Dining
4.3
Activities
3.9
Value for Cost
3.7
A Place for Mom has scored Brookdale Salem with 8.4 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Brookdale Salem has 61 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.7
Review score26462 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 61 reviews
Anonymous - Family/friend
Memory Care
March 4, 2024
3.0
Verified Review
Good facility, but there are some things you should know first.
It's not that I wouldn't recommend them but people need to be aware that they cannot provide 24/7 care like they said they could; we even paid extra for that. They were reasonably priced and started out as a great fit, but my mother had dementia and as it progressed they were not able to take care of her. Instead of just telling us that, they kept giving excuses such as short on staff etc... we caught them several times putting 2 diapers on her so they would not have to check on her as much. Probably a great facility for someone that can take care of themselves more.
Cleanliness
4
Friendliness
4
Care Services
2
Staff
3
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Brookdale Salem
March 6, 2024
We take your comments seriously and are committed to providing quality service and care. Your comments have been shared with our corporate management team for review.
Byron H - Family/friend
Assisted Living
December 18, 2023
5.0
Verified Review
A Great Help to Seniors in Need
Very friendly and helpful staff; eased my parents' transition into assisted living! I would recommend Brookdale Salem highly.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Merillee - Family/friend
Assisted Living
December 15, 2023
4.0
Verified Review
Review for Brookdale Salem
Definitely recommend but they could do better with meals. We picked this community because it felt more homey than others.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Anonymous - Family/friend
Assisted Living
November 28, 2023
3.0
Verified Review
Our Family Experience
We were caught in a management turnover and it appears to be running for a while. Meals/dining don't know. Mom in Memory Care Unit and doesn't provide feedback. We haven't eaten there. Activities don't know. Again in Memory Care and I don't see where any activities have been useful to her. Great appreciation for the fact they are there for us. Not convinced the amount we pay (and just received a letter saying there will be a price increase) is comparable to the care received.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Value for Cost
2
Response from Brookdale Salem
November 29, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Anonymous - Family/friend
Assisted Living
November 27, 2023
2.0
Verified Review
Disappointed, definitely would not recommend
My loved ones clothes and bed clothes haven't been washed in over a month- I changed the bed clothes the last time I was there The room and bathroom hadn't been cleaned in over a month until l got the maintenance man to clean the bathroom right before we left No one answers the call bell, most of the time the residents just give up No one ever checks on my loved one Very high turnover of staff members After being there a short time, rent is already going up! Really bad experience and unfortunately will need to move again
Cleanliness
2
Friendliness
4
Care Services
1
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
1
Response from Brookdale Salem
December 1, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
Anonymous - Resident/client
Assisted Living
November 16, 2023
1.0
Verified Review
A Patient's experience
terribly short staffed. Administration misleading residents. Administration indifferent to residents needs/requests. Not a good environment to live in
Cleanliness
5
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
1
Response from Brookdale Salem
November 16, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
Dee - Family/friend
Assisted Living
November 7, 2023
5.0
Verified Review
Review for Brookdale Salem
So far Brookdale Salem has done a great job and I am very pleased. That may change as my partner's dementia changes. They have shown that they are very responsive to any of my concerns or questions. They have communicated with me any changes or situations that came up. They have always been friendly and caring to us. I am a counselor and have worked in many nursing facilities in Ohio for over 20 years and honestly have been surprised at how very positive Brookdale Salems interactions with our family has been. Very pleased.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
J. Shupe - Family/friend
Assisted Living
May 15, 2023
4.0
Verified Review
Our families experience
When it comes to the quality of care the reason we gave it 2 stars is because our loved ones health has declined beyond the care of assisted living and I believe that Brookdale probably shouldn't have accepted her as a residents. We will be moving our loved one to [community name removed].
Cleanliness
5
Friendliness
4
Care Services
2
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Herman - Family/friend
Memory Care
February 1, 2023
5.0
Verified Review
A Nice Community
We feel that Brookdale Salem has a very fair value and that our loved one is getting just as good of quality care she had with a previous community but at a much better price. When do visit quite often during the days and they always seem to be doing some form of activity. Based on our experience we would recommend Brookdale Salem to other families.
Cleanliness
5
Friendliness
4
Care Services
5
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
5
anonymous - Family/friend
Assisted Living
September 8, 2022
5.0
Verified Review
Very reasonable alternative for home health care to make sure your relative is well taken care of.
The only frustrating thing we've encountered is with medications. They use a specific pharmacy and require a special order for each medication, so we can't just go to the pharmacy and pick up a prescription like we used to. But I like how much they truly care about my mom. They worked with her to help her adjust when she first moved in, encouraging her to meet people and participate. She's had some anxiety, and their psychiatrist has helped to relieve that. Overall, they're taking very good care of her. The food I tried was good, and they provide a good selection. They offer a variety of fun activities. And I think the cost is reasonable.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
August 25, 2022
4.0
Verified Review
For me it is just important to visit my mom often to make sure her care is being done. It is getting much better they are improving with more staff.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Activities
4
Value for Cost
4
RB - Family/friend
Assisted Living
August 9, 2022
5.0
Verified Review
Not what it seems
I feel like they misrepresented quite a lot of stuff. They took me to a demo room and was led to that believe it would be just like the demo room. They had put my loved one whom had severe mobility issues, had placed him at the very end far away from all main rooms, etc. It was not a good fit for him given he was not mobile and needed to be closer to the areas that would be common type areas. The demo room was very close to those public areas but what we ended up in was a semi-private room not a private room. So we ended up pulling out of the situation and not moving him into there based off the misrepresentation.
anonymous - Family/friend
Assisted Living
April 1, 2022
3.0
Verified Review
They need better initial communication. But I'm pleased that my loved one is being taken care of.
I didn't feel like the sales person communicated well with us. He was nice, but I felt like I I had to call him to get information. He also told me one price, but then it was different (more) for the first two months. But after that, things have been pretty good. The staff have been super nice. And the care my loved one is receiving is good.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Response from Brookdale Salem
April 7, 2022
Thank you for choosing Brookdale and taking the time to share your feedback.
Linda Williams - Family/friend
Assisted Living
January 28, 2022
5.0
Wonderful People
I toured Brookdale twice with [name removed] and he was wonderful. Answered all my questions. I even went back to have a second look before I made decision to have my mom as a resident there. . It was clean and bright residents and employees so nice. The meals was wonderful. Moms room was spacious and really nice. Not crowded with her furniture. [name removed] help me unload my car to take things to my moms room since I m on oxygen. I really appreciate that. [name removed] in rehab help me on moms insurance and I really appreciate that. Any time a problem they was there to help beyond their duty. Lots of great activities. I d like to live there myself!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Assisted Living
January 27, 2022
5.0
Verified Review
Tour of Brookdale
We had a great tour experience with Brookdale Salem and are moving my mother in here soon. It seems like a great facility and I get along really well with [name removed]. We are excited.
anonymous - Family/friend
Assisted Living
December 14, 2021
3.0
Verified Review
Definitely recommend getting all the facts up front and being involved in the care of your loved one.
Brookdale is a beautiful facility. For the most part, it's very well maintained, although we've had an issue with hot water supply to the apartment. The care staff is great. The people who take care of the residents are absolutely wonderful. The problems we have had are on the administration end. In the beginning, we were told some things that turned out not to be true. Of course they go by the written contract. So I advise people to read every word of that contract, because they are very strict on it once they get you to sign. They have a habit of doing things without the family being aware that they're being done. They have an attitude of if you can bill the insurance and get paid for it, do it without the family's input. And I don't agree with that. If something is medically necessary, yes, talk with the family and get it done. But don't gouge the insurance company. We're starting to get things squared away, because they're starting to realize that we are going to be very involved in the care of our family member, so they're letting us know more what's going on or contacting me before they do things. Again, the people who are actually in contact with our family member and helping to take care of him are wonderful. No one is any way abusive at all. Brookdale just needs to get in the habit of keeping the families more informed. The food is excellent. There are plenty of positives. We've had a mixed experience. It's just very hard on the family having to constantly fight to get information, and working with administration has been slow and like pulling teeth.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
3
Meals & Dining
5
Activities
4
Value for Cost
3
Response from Brookdale Salem
December 15, 2021
We appreciate you taking the time to share your feedback. We would welcome an opportunity to discuss with you further and encourage you to reach out to our local management team.
anonymous - Toured community
Assisted Living
November 18, 2021
4.0
Verified Review
Tour of Brookdale
Brookdale Salem is a beautiful facility but it just seemed stiff and the staff were too pushy.
anonymous - Toured community
Assisted Living
October 22, 2021
4.0
Verified Review
Our tour experience
Our family had an in person tour and the tour was wonderful the lady was very lovely but another community was able to accept our loved one with their level of care.
anonymous - Family/friend
Memory Care
September 7, 2021
5.0
Verified Review
My review of Brookdale Salem ( Brookdale )
ratings above
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
anonymous - Family/friend
Assisted Living
September 1, 2021
3.0
Verified Review
Our experience with Brookdale
I think that they need to make it clean that when transportation is offered, it is only Tuesdays and Thursdays. The doctor also only comes around every so often, so you don't see him many times. They do use their own pharmacy and they are very expensive.
Cleanliness
5
Friendliness
5
Care Services
3
Staff
3
Meals & Dining
5
Activities
5
Value for Cost
2
Response from Brookdale Salem
September 15, 2021
We appreciate you taking the time to share your feedback. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.
Viewing 1-20 out of 61 reviews

Amenities
at Brookdale Salem

Healthcare Services

  • Memory Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care
  • High Acuity Care

Meals & Dining

  • Special Dining Programs
  • Room Service
  • No Sugar
  • Low / No Sodium
  • Kosher
  • Professional Chef
  • Vegetarian
  • Meals Provided
  • Guest Meals
  • Restaurant Style Dining

Room Amenities

  • Ground Floor Units
  • Kitchenette
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered
  • Air Conditioned

Community Amenities

On-site dining options

  • Private Dining Room
  • Bar or Pub

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Property Convenient to Public Transit
  • Transportation at Cost
  • Uncovered Parking

Pets

  • Weight Limit (lbs)
  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed

Common areas

  • Meeting Room
  • TV Lounge
  • Indoor Common Areas
  • Library
  • Private Bath
  • Central Fireplace
  • Outside Patio
  • Barber Shop
  • Beauty Salon
  • Outdoor Common Areas

Recreational areas

  • Piano or Organ
  • Game Room
  • Raised Garden Beds
  • Arts and Crafts Center

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping
  • Grocery Shopping and Errands

Languages spoken

  • English
  • Polish

Activities

  • Other Religious Services
  • Gardening Club
  • Live Dance or Theater Performances
  • Book Club
  • Cooking Club
  • Cards / Pinochle Club
  • Karaoke
  • Bible Study Group
  • Devotional Activities Offsite
  • Catholic Services
  • Dances
  • Islamic Services
  • Quilting or Sewing Club
  • Activities Off-site
  • Visiting Chaplain or Priest
  • Adventist Services
  • Mormon/LDS Services
  • Live Well Programs
  • BBQs or Picnics
  • Day Trips and Outings
  • Happy Hour
  • Resident Band or Musicians
  • Walking Club
  • Wine Tasting
  • Devotional Activities On-Site
  • Buddhist Services
  • Sensory-based Programs
  • Jewish Services
  • Activities On-site
  • Visiting Rabbi
  • Educational Speakers / Life Long Learning
  • Cooking Classes
  • Bridge Club
  • Reminiscence Programs
  • Art Classes
  • Birthday Parties
  • Choir / Singing Club
  • Trivia Games
  • Holiday Parties
  • Wii Bowling
  • Christian Services
  • Yoga / Chair Yoga
  • Live Musical Performances
  • Brain fitness / Dakim
  • Men's Club
  • Pet-focused Programs
  • Protestant Services

Neighborhoods
around Brookdale Salem

See what the neighborhood has to offer and what’s nearby:
Brookdale Salem in google map

Frequently Asked Questions
about Brookdale Salem

Brookdale Salem offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Brookdale Salem 8.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (540) 387-4945 to reach a resident at Brookdale Salem.

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48%
4 star
34%
3 star
7%
2 star
2%
1 star
9%
Studio, 1bd, 2bd, Semi-Private
Pheasant Ridge Assisted Living is located in beautiful Roanoke, Virginia. We encourage a home-like cozy environment for our residents by providing dignity, choice, privacy and respect. Our residents are given independence through individual apartments, while still receiving all the care they...
Photo of The Glebe

The Glebe

200 The Glebe Blvd, Daleville, VA 24083
Starting at $X,XXX+ monthly
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
1bd, 2bd
The Glebe is a warm, engaging retirement community with majestic mountain views and exceptional amenities and services that make living carefree and pleasurable. Here, you can indulge your passions, challenge your mind, try new things, savor the company of wonderful people. . . and make...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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