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Brightstar Healthcare

1675 Southwest Marlow Avenue Suite 405, Portland, OR 97225

6 reviews
For services offered:
(866) 374-4058
Brightstar Healthcare

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About the facility
Brightstar Healthcare

Brightstar Healthcare in Portland, OR is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Home Care

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Brightstar Healthcare undefined
Brightstar Healthcare

1675 Southwest Marlow Avenue Suite 405, Portland, OR 97225

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Review score not available
9.9
Review score
34 reviews
9.9
Review score
34 reviews
5 star
85%
4 star
15%
3 star
0%
2 star
0%
1 star
0%
8.5
Review score
3 reviews
8.5
Review score
3 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
Review score not available
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Reviews

for Brightstar Healthcare

Overall Rating
2.8
Cleanliness
2.8
Friendliness
2.8
Care Services
2.8
Staff
Meals & Dining
Activities
2.8
Value for Cost
2.8
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-6 of 6 reviews
anonymous - Toured community
Home Care
March 14, 2020
3.5
Great Professionalism..Bad Scheduling
I'm a homebound senior. Although I can do certain tasks on my own I have health issues that make it difficult to stand,walk, bend and lift. I also have lymphadema in both legs and from time to time they swell and the skin breaks down needing long term wound care and dressing changes. As a retired nurse myself I know the level of professionalism I expect and I'm happy to say the RN staff at the Westside location is great. The caregivers they have sent me have for the most part been energetic, caring, efficient kind and willing. But...the scheduling is a nightmare. I require consistency. Unfortunately I have had several different caregivers over the short time I have been with them. I do appreciate the staff's efforts to accommodate both caregivers needs and client needs but it's like musical caregivers...never can plan on one being long lasting.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Pamela Maker - Toured community
Home Care
July 5, 2019
5.0
Outstanding, impeccable company. Cannot say enough good to express it.
BrightStar care West Portland has gone out on a limb for me, supplying me with caregivers no matter what, because I am a quadriplegic living at home with no family or friends around to help me! I am Medicaid, so I pay nothing – $0.00! It is extremely hard to find a caregiver on a short notice, for any company, because caregivers are in demand because of the short supply. They ensure that I will never be left alone, and offer caregivers a very high rate on a short notice, so that I will always have care! The care they offer, and their level of professionalism is Outstanding. I would highly recommend. I am not being paid for this review and I am an independent unaffiliated client.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Unsatisfied customer - Toured community
Home Care
March 12, 2019
0.5
Easier to do it yourself than hire this company
Terrible. Nice staff members for a conversation but don't look for any results. You never know who is going to come, or if they will miss. Numerous no shows with no warning. You get the "employee of the day" and so having to explain everything all the time, ended up easier not using the service. A couple slept on the job, one just came at night unannounced wanting to work extra hours at 8pm, and another one yelled at me and tried to tell me what hours we needed her, kept going back and forth to her car, with an alcohol smell to her breath. Bizzare experience. When complained shrugged and told they were doing everything they could do to find help. Question is? Why are you advertising for clients when can't handle ones you have.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Home Care
December 12, 2014
3.0
Verified Review
ok
My mother is in Oregon and I am in Arizona, so I have had to rely on them to transport and take care of my mom. One day I set her up to go to the doctor. Mom has dementia, and mom later told me about how good the doctor visit went, and I later found out from the doctor that she was a no-show. Brightstar Healthcare then asked mom if she went, and mom said yes (which was not accurate) and they dropped it from there. I provided feedback to them about how they need to communicate with and trust me rather than her.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Loved one
Home Care
August 11, 2014
2.0
Verified Review
Not a good experience
Our experience with Brightstar was not a good one, overall. The administrative staff were pleasant to work with and get information from, but when we decided to use the service and tried to contact them we didn't hear back from them for quite a while. When we did hear back from them the woman they sent over was not very professional. She was wearing a shabby looking stained t-shirt, and Mom said that she wasn't very social and seemed standoffish.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
A Place For Mom Customer - Toured community
Home Care
December 21, 2012
3.0
Verified Review
I liked the smallness and boutique na...
I liked the smallness and boutique nature of business.
Viewing 1-6 out of 6 reviews

Services
at Brightstar Healthcare

Healthcare Services

  • Staffing & Ancillary Services

Community Amenities

Transportation & parking

  • Complimentary Transportation

Neighborhoods
around Brightstar Healthcare

See what the neighborhood has to offer and what’s nearby:
Brightstar Healthcare in google map

Frequently Asked Questions
about Brightstar Healthcare

Call (503) 620-6011 to reach a resident at Brightstar Healthcare.

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