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Bridges by EPOCH at Westwood

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140 University Avenue, Westwood, MA 02090

1.8
Review score
15 reviews
Add review
1.8
Review score
15 reviews
5 star
53%
4 star
20%
3 star
0%
2 star
7%
1 star
20%
See all reviews
For more information about senior living options:
(866) 374-4058
Bridges by EPOCH at Westwood
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Kristen S
-
Family/friend
5.0
Bridges by EPOCH at Westwood Treats My Mom Like Family
I made the very difficult decision in July 2020 to move my mother into a memory care facility - during COVID, with only virtual tours available at all the facilities I looked into for her. The staff at Bridges in Westwood was amazing. The fearless staff handled the pandemic with grace and

About the facility
Bridges by EPOCH at Westwood

Bridges® by EPOCH at Westwood is a dedicated memory care community exclusively created to care for those with Alzheimer’s disease, dementia, or other forms of memory loss. The community is purposefully designed from the ground up with safety features and cozy touches that add comfort and familiarity throughout the building. The community features welcoming spaces for residents to engage in community life, such as the living room, library, dining room and country kitchen.

A secure courtyard is an ideal sanctuary, with bird feeders, gardens, a patio with comfortable seating for relaxation, plenty of greenery, and walking paths. The rooftop deck provides sun and relaxation, with raised gardening beds where residents can assist with planting and harvesting.

Community Details

At Bridges® by EPOCH, the life enrichment team creates activities that are personalized to individual strengths and preferences. Watercolor, dementia-friendly trivia, exercise classes, sensory therapies, and live entertainment make up some of the programs that residents look forward to each day. Life enriching activities boost residents’ self-esteem and engage them in activities they are interested in.

Residents benefit from delectable, chef-prepared meals served restaurant-style, with snacks available anytime throughout the day. Regular housekeeping, laundry, and linen services help ensure your loved one...

Read more

Senior living options offered

Memory Care

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Amenities
at Bridges by EPOCH at Westwood

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Medication Management
  • Memory Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • Anytime Dining
  • No Sugar
  • Low / No Sodium
  • Restaurant Style Dining
  • Gluten-free
  • International Cuisine
  • Professional Chef
  • Room Service
  • Guest Meals
  • Kosher
  • Meals Provided
  • Special Dining Programs

Room Amenities

  • Air Conditioned
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Wi-Fi/high-speed internet
  • Ground Floor Units
  • Wheelchair Accessible Showers

Community Amenities

Transportation & parking

  • Transportation at Cost
  • Complimentary Transportation
  • Resident Parking Available
  • Property Convenient to Public Transit

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Meeting Room
  • Barber Shop
  • Central Fireplace
  • Beauty Salon
  • Outside Patio
  • Library
  • Indoor Common Areas
  • TV Lounge
  • Computer or Media Center
  • Outdoor Common Areas

Recreational areas

  • Arts and Crafts Center
  • Game Room
  • Raised Garden Beds
  • Piano or Organ

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • English
  • Spanish

Activities

  • Visiting Chaplain or Priest
  • BBQs or Picnics
  • Brain fitness / Dakim
  • Devotional Activities Offsite
  • Sensory-based Programs
  • Day Trips and Outings
  • Catholic Services
  • Tai Chi
  • Holiday Parties
  • Dances
  • Activities On-site
  • Live Dance or Theater Performances
  • Cooking Classes
  • Wii Bowling
  • Intergenerational Programs
  • Live Well Programs
  • Gardening Club
  • Stretching Classes
  • Educational Speakers / Life Long Learning
  • Devotional Activities On-Site
  • Karaoke
  • Yoga / Chair Yoga
  • Art Classes
  • Trivia Games
  • Reminiscence Programs
  • Activities Off-site
  • Birthday Parties
  • Live Musical Performances
  • Other Religious Services
  • Pet-focused Programs

Compare

Bridges by EPOCH at Westwood
Bridges by EPOCH at Westwood

140 University Avenue, Westwood, MA 02090

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1.8
Review score
15 reviews
1.8
Review score
15 reviews
5 star
53%
4 star
20%
3 star
0%
2 star
7%
1 star
20%
9.9
Review score
26 reviews
9.9
Review score
26 reviews
5 star
81%
4 star
19%
3 star
0%
2 star
0%
1 star
0%
9.8
Review score
67 reviews
9.8
Review score
67 reviews
5 star
80%
4 star
12%
3 star
6%
2 star
1%
1 star
1%
9.6
Review score
45 reviews
9.6
Review score
45 reviews
5 star
58%
4 star
31%
3 star
9%
2 star
2%
1 star
0%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Reviews

for Bridges by EPOCH at Westwood

1.8Review score15 reviews
1.8
Review score
15 reviews
5 star
53%
4 star
20%
3 star
0%
2 star
7%
1 star
20%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Bridges by EPOCH at Westwood with 1.8 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Bridges by EPOCH at Westwood has 15 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
4.1
Friendliness
3.8
Care Services
3.5
Staff
3.4
Meals & Dining
3.8
Activities
4.0
Value for Cost
3.6
A Place for Mom has scored Bridges by EPOCH at Westwood with 1.8 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Bridges by EPOCH at Westwood has 15 reviews with an average "overall experience" of 3.7 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-15 of 15 reviews
Stephanie S - Family/friend
Memory Care
February 6, 2024
1.0
Bridges by Epoch - Epic Failure
My mom was a resident for 4 years in their Westwood facility until we recently moved her out to a safer environment where she is now well cared for. The experience left us frustrated and frightened. Upper management promises to rectify inattentiveness and unsafe practices but failed miserably on all accounts. I had to constantly oversee and remedy situations myself. In addition, because they are grossly understaffed, I had to pay for private aides to care for mom. The facility looks nice, but it's all smoking mirrors. The majority of staff are aloof and not held accountable for their inactions. You get the feeling that corporate only cares about heads in beds and are willing to take in residents who clearly need to go directly to a nursing home. Repeated assurances by management to correct issues proved worthless and we were left with no options other than to move mom out.
Cleanliness
2
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Bonnie m - Family/friend
Memory Care
July 17, 2023
1.0
terrible
my sister was a resident this past winter. I want to warn other desperate family members that what they tell you they will do is not true! No continuity of staff or care. Aids on cell phone all day. One nurse was great and one kitchen helper was kind. The rest including head nurse and director were uncaring once they got our money. be ware if your loved one needs anything more than 3 meals a day go else where! Sadly my sister past away and the director never even called to express sympathy. pathetically cold and indifferent from beginning to end!
Cleanliness
2
Friendliness
1
Care Services
2
Staff
1
Meals & Dining
3
Activities
5
Value for Cost
1
Jessica J - Toured community
Memory Care
December 13, 2022
5.0
Home away from home
My family and I are so happy to have found bridges in Westwood, MA! The staff work as a family, and the atmosphere felt more like a home then a clinical setting. I found all the outdoor spaces are very inviting, even during the winter!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Ann - Family/friend
Memory Care
June 8, 2022
3.5
Verified Review
highly recommend this integral facility
Just like many other places they are understaffed at times and we do take that into consideration but because of that sometimes the quality of care slips through the cracks. However whenever we bring this to the staff attentions or have any questions or concerns they admit to it, they do not make up excuses and they own that fact that somethings may not be as closely paid attention to as they should be. We really appreciate their honestly because that goes a long way. It overall is a really great place - right when you walk in it just has this really great atmosphere to it. The residents all seem very happy and our loved one adjusted really well which we did not think would happen. The activities get 10 stars, we like how they are more geared to getting the resident's to interact with one another.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Memory Care
May 2, 2022
5.0
Verified Review
Tour experience
I was not crazy about Bridges by EPOCH. It seemed a little too big and too cooperate. It is in an area that is being developed so there is a lot of traffic. They also focus on memory care and my loved one was not ready for that yet. They did a really nice job on the tour though.
Anonymous - Toured community
Memory Care
April 5, 2022
5.0
Verified Review
My Tour
They were having a wine tasting and painting party when we came. Loved this place but out of our price range.
Kristen S - Family/friend
Memory Care
August 20, 2021
5.0
Bridges by EPOCH at Westwood Treats My Mom Like Family
I made the very difficult decision in July 2020 to move my mother into a memory care facility - during COVID, with only virtual tours available at all the facilities I looked into for her. The staff at Bridges in Westwood was amazing. The fearless staff handled the pandemic with grace and love for our loved ones. One staff member literally stopped us in the hallway to give my mom a hug. It brought a smile to my mom's day, which again reinforced we made the right decision. The facility is beautiful - a welcoming lobby, wonderful courtyard and deck area, and many places for the residents to gather with one another. The monthly activities calendar is always robust. I can honestly say Bridges treats my mom like family and knowing she's loved by the staff, given wonderful meals each day, is safe and treated by nursing staff when necessary has lifted so much weight off my shoulders. I highly recommend Bridges by EPOCH at Westwood!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Family/friend
Memory Care
September 9, 2020
4.0
Verified Review
Proper Supervision
The activities were good at Bridges by EPOCH at Westwood. My loved one was always involved in some activities anytime I showed up. The community was able to get him involved in the activities. The food was good at the community. I was able to eat breakfast and lunch with my loved one anytime.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
4.5
anonymous - Toured community
Memory Care
September 13, 2019
5.0
Beautiful facility. It was truly built with memory care focus. I like the fact that memory care is all they do, and not a secondary option. I am considering for my dad.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Van E Hamlin - Family/friend
Memory Care
June 18, 2019
5.0
A little piece of heaven
My mother in law was in a horrible place called The Residence. We brought my mother in law to Epoch. She is happy, healthy and safe now.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Disappointed - Family/friend
Memory Care
March 12, 2018
1.5
Be careful
Light on staff at off-peak times. Staff need more training in dealing with those with dementia. Observed "activities" focus on TV-watching and listening to music via earphones. Residents oddly passive. "All-inclusive" does not mean there won't be extra charges; it just means all levels of dementia are accepted, including final stage. There may be significant extra charges if you need to hire a companion, etc. Their one-sided contract allows them, for example, to expel a resident at their discretion. Read that contract very carefully, and go by its wording, not by what you are told verbally. Attractive place; family members will like the look of it.
Cleanliness
4
Friendliness
2.5
Value for Cost
1
Care Services
0.5
Activities
1.5
Response from Bridges by EPOCH at Westwood
March 16, 2018
We appreciate you taking the time to review our community, though we are sorry to learn your experience was anything less than exceptional. We are very proud of the comprehensive care we provide to our residents, including activities shown to improve engagement and cognition while minimizing agitation in people with memory loss. Our music program (the earphones) is invaluable for connecting residents to deep memories and assisting them with hearing and focus. Many residents respond very positively to these activities, which are personalized to reflect and recall their lives and tastes. We have the same number of staff on duty in the evening as we do in the daytime, which ensures residents receive the care they need 24 hours a day. While our rates are all-inclusive, there are some limits legally to the type of care we can provide, and that is because we are an assisted living community rather than a skilled nursing facility or hospital. We strive to help every resident live comfortably and safely. Our mission is to fully support them and their family through a challenging disease process. It can happen that a person’s condition changes a great deal, and there are times when it is in the best interest for their safety, and the safety of those around them, for a resident to transition into a different type of setting. As difficult as that is, we want the best care situation for everyone, and a different care setting may be more appropriate. Please give us a call so we can learn more about your specific situation. We have so many families who have thanked us for the work we do, the service we provide and the approach we offer, and we hope you'll reach out to us so we have the opportunity to address your concerns directly.
anonymous - Family/friend
Memory Care
August 9, 2016
1.0
Verified Review
Not a good experience
Our experience with Bridges has not been good, so far, my loved one is really not enjoying it. The memory care unit is brand new, with very few residents, which also means very few staff. It just seems like a lot of what they sold us on while we were touring is not in place yet. For example, the food has been very disappointing. We were told there would be a menu to order off of, and good meal variety, but this has not been the case at all.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous - Family/friend
Memory Care
August 8, 2016
5.0
Verified Review
Above and Beyond!!
I can't begin to say how happy i am with this community. The staff has been so wonderful to my father and family. The meals along with the portions they offer are great. They assist in taking him to doctor's appointments and taking care of his medicine all for a flat rate. I love how they are always communicating with us. I know my father feels like this is home.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
January 26, 2016
5.0
Verified Review
Love, love, love, LOVE it! I want them to have a 10 out of 5!
Love, love, love, LOVE it! I can't say enough good things. It was a no brainer, especially for memory care. Most places just have an area for them. These people are specialist, here, they know what they are doing, it's all they do there. The people are friendly, and the facilities are beautiful. I want them to have a 10 out of 5!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Bridges by EPOCH at Westwood
February 3, 2016
Thank you so much for taking the time to review our community. Our team is passionate about memory care and we’re proud to offer the special kind of attention to our residents that we do. We appreciate your kind words, and are so pleased to hear you enjoy our community.
anonymous - Family/friend
Memory Care
October 7, 2015
4.0
Verified Review
Overall it has been a good experience at Bridges by EPOCH at Westwood. The food could be improved a little bit. It's not terrible. It's not as fresh as it could be. The staff are excellent. The are trained well and are very responsive.
Cleanliness
5
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
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Bridges by EPOCH at Westwood offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Bridges by EPOCH at Westwood 1.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (781) 251-6630 to reach a resident at Bridges by EPOCH at Westwood.

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