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Truewood by Merrill, Pinole

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2621 Appian Way, Pinole, CA 94564

8.2
Review score
33 reviews
Add review
8.2
Review score
33 reviews
5 star
43%
4 star
39%
3 star
12%
2 star
0%
1 star
6%
See all reviews
8.8
Review score
2346 reviews
65 facilities
For pricing & availability:
(866) 374-4058
Truewood by Merrill, Pinole
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Truewood by Merrill, Pinole
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1414 Floor plans available
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Anonymous
-
Resident/client
5.0
Recommended
Overall, I would recommend this facility to others. The housekeeping is great. They have activities, but most are boring/not interesting. The only issue that I have with the staff is that I was NEVER given a tour of the facility. I was given the tour of the dining room, library and tv room

About the facility
Truewood by Merrill, Pinole

Tucked away in the bayside city of Pinole, Truewood by Merrill, Pinole offers a ravishing location for retirement in the sunny state of California. This stately independent living community pairs familiar design elements with modern amenities to offer residents a luxurious, homelike environment. Residents find themselves treasuring old memories, building new friendships, and encountering new experiences.

Surrounded by stunning regional parks and golfing ranges, this community provides a range of opportunities for residents to hike scenic trails, explore gardens, and practice their golf skills. Additionally, nearby stores, restaurants, and medical facilities give residents quick access to life’s essentials.

This multistory community is filled with elegantly furnished common areas and enticing amenities that help residents relax, socialize, and engage in their favorite activities. An activity director facilitates a diverse calendar filled with bountiful social activities, fitness classes, lectures, and more. Additionally, residents are free to relax in the TV lounge, play games in the billiards lounge, roam the courtyard, or get styled in the salon.

Truewood by Merrill, Pinole is dedicated to helping residents feel at home by offering a variety of pet-friendly floor plans including studio, one-, and two-bedroom apartments. Plus, residents benefit from flexible dining, housekeeping, and home maintenance services that enable...

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Senior living options offered

Independent Living

Pricing
for Truewood by Merrill, Pinole

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at Truewood by Merrill, Pinole

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Truewood by Merrill, Pinole
Truewood by Merrill, Pinole

2621 Appian Way, Pinole, CA 94564

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Belmont Village Albany

1100 San Pablo Ave, Albany, CA 94706

8.2
Review score
33 reviews
8.2
Review score
33 reviews
5 star
43%
4 star
39%
3 star
12%
2 star
0%
1 star
6%
9.5
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17 reviews
9.5
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17 reviews
5 star
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4 star
12%
3 star
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2 star
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9.5
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9.5
Review score
45 reviews
5 star
51%
4 star
36%
3 star
2%
2 star
4%
1 star
7%
9.4
Review score
19 reviews
9.4
Review score
19 reviews
5 star
63%
4 star
21%
3 star
5%
2 star
0%
1 star
11%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Rate Lock

Freezes your rent price for a specified length of time.

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at Truewood by Merrill, Pinole

Healthcare Services

  • Staffing & Ancillary Services
  • Medication Management

Meals & Dining

  • Restaurant Style Dining
  • Low / No Sodium
  • Vegetarian
  • Meals Provided
  • Guest Meals

Room Amenities

  • Wi-Fi/high-speed internet
  • Private patio, deck, or balcony
  • Cable or Satellite TV
  • Air Conditioned
  • Handicap Accessible
  • Kitchenette
  • Ground Floor Units
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Uncovered Parking
  • Covered Parking
  • Complimentary Transportation
  • Property Convenient to Public Transit

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Beauty Salon
  • Outside Patio
  • Meeting Room
  • Computer or Media Center
  • Outdoor Common Areas
  • TV Lounge
  • Library
  • Indoor Common Areas

Recreational areas

  • Billiards Lounge
  • Piano or Organ
  • Fitness Center
  • Game Room

Services

  • Housekeeping

Languages spoken

  • English
  • Spanish

Activities

  • Activities On-site
  • Devotional Activities On-Site
  • Tai Chi
  • Holiday Parties
  • Dances
  • Day Trips and Outings
  • Catholic Services
  • BBQs or Picnics
  • Forever Fit
  • Brain fitness / Dakim
  • Live Musical Performances
  • Activities Off-site
  • Birthday Parties
  • Cards / Pinochle Club
  • Yoga / Chair Yoga
  • Art Classes
  • Trivia Games
  • Walking Club
  • Stretching Classes
  • Bridge Club
  • Educational Speakers / Life Long Learning

Reviews

for Truewood by Merrill, Pinole

8.2Review score33 reviews
8.2
Review score
33 reviews
5 star
43%
4 star
39%
3 star
12%
2 star
0%
1 star
6%
Merrill Gardens
8.8
Review score2346 reviews65 communities
Write a review
A Place for Mom has scored Truewood by Merrill, Pinole with 8.2 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Truewood by Merrill, Pinole has 33 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.3
Friendliness
4.2
Care Services
4.2
Staff
4.5
Meals & Dining
2.9
Activities
3.8
Value for Cost
3.9
A Place for Mom has scored Truewood by Merrill, Pinole with 8.2 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Truewood by Merrill, Pinole has 33 reviews with an average "overall experience" of 4 out of 5.
Parent company
Merrill Gardens
8.8
Review score2346 reviews65 communities
Logo for Merrill Gardens
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 33 reviews
Anonymous - Resident/client
Independent Living
January 11, 2024
5.0
Verified Review
Recommended
Overall, I would recommend this facility to others. The housekeeping is great. They have activities, but most are boring/not interesting. The only issue that I have with the staff is that I was NEVER given a tour of the facility. I was given the tour of the dining room, library and tv room prior to signing my lease. However, never went to the laundry rooms, hair dresser, 1st floor exercise room and was never given the sheet which gives names and phone numbers of residents (even to this day- and I have repeatedly requested this.)
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
1
Value for Cost
5
Response from Truewood by Merrill, Pinole
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Resident/client
Independent Living
August 28, 2023
4.0
Verified Review
Would recommend
I am slowly adjusting-big change!! Beautiful surroundings-lots of trees, rolling hills, wildlife. The room is light and airy and comfortable. Nice, helpful staff. Generally good feeling about facility. It is also a pet friendly community!
Cleanliness
3
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
4
Anonymous - Resident/client
Independent Living
April 10, 2023
5.0
Verified Review
Recommended
I'm a current resident at Truewood by Merrill, Pinole and most everything is great. Except for the food, the food is just not good. The staff is fine, they're very friendly. The cleanliness is great. I would definitely recommend this facility to family and friends.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
anonymous - Family/friend
Independent Living
March 7, 2023
4.0
Verified Review
Truewood by Merrill, Pinole review
We think this community could improve on their activities.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
1
Value for Cost
3
Response from Truewood by Merrill, Pinole
March 10, 2023
Thank you for leaving us a review! We appreciate the feedback and have shared it with our community team.
Andre - Family/friend
Independent Living
October 14, 2022
1.0
Verified Review
Don't put family here
The food was terrible. The staff was not very good. The food is not good. The cleanliness is not good. The invoices is different every month. Overall, everything needs to improve.
Cleanliness
1
Friendliness
2
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Truewood by Merrill, Pinole
October 19, 2022
Thank you for reaching out regarding these concerns, Andre. We take these issues very seriously and would like to speak to you about your experience. Please email us at kellye@merrillgardens.com with your preferred contact information and we’ll reach out to you.
anonymous - Toured community
Independent Living
August 5, 2022
4.0
Verified Review
tour review
Our family had an in-person tour and overall it was a good tour experience
Response from Truewood by Merrill, Pinole
August 8, 2022
Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.
Kris - Family/friend
Independent Living
July 5, 2022
4.0
Improvements being madeh
Truewood is a beautiful building in a pleasant setting of trees and hills, has well appointed furnishings and the staff is very friendly. The quality of meals is greatly improved according to my mother and a new chef is onboard. I recently had lunch Veterans Day where BBQ chicken and mashed potatoes were served along with a nice green salad, veges, and nice selection of desserts and drinks. Fourth of July lunch included very tender bbq spareribs, fresh corn, baked beans, green salad, and apple pie. (cottage cheese and fruit, Cole slaw and jello were options also). Truewood (formerly Bay Park) is now back on track with tastier meals, shuttle service, entertainment and excursions, i.e: The Rosie Homefront and John Muir National Parks and California’s first capital in Benicia. My mother says the best thing about the facility is the friendships you make, having meals prepared for you and housecleaning. My one suggestion would be keeping up with cleaning of stains on carpeting.
Cleanliness
4
Friendliness
4
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
3
Response from Truewood by Merrill, Pinole
July 7, 2022
Hi Kris, thank you for taking the time to leave us this review. We are so happy to hear that you and your mother have enjoyed the food, and that your mother is making new friends.
Bob S - Family/friend
Independent Living
March 24, 2022
4.5
Verified Review
quality care for aging parent(s)
Everyone I've come in contact with seems to be very friendly. the only complaint my loved one has made is about the meals. I'm unsure if they've changed the meal service, as far as who's cooking, but my loved one says its not the same as when she first moved in. she sometimes has to sit there for a while before her order is taken and the food is served. I'm, again, unsure how long it actually takes so I'm just speaking from her perspective. aside from that, I would recommend Bay Park to anyone who's looking for a community for their parent or loved one. my mom receives three meals a day and she has people there who make sure she's taking her medication. because of that, her health seems to be improving since she's on a consistent schedule. I'm glad to have my mom in a good place like this.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3.5
Value for Cost
4.5
anonymous - Family/friend
Independent Living
March 23, 2022
4.0
Verified Review
Bay Park review
We would recommend this community to other families
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Bob S - Family/friend
Independent Living
February 9, 2022
4.0
Food and food service
My mom has been complaining about the food and food service. I was at the facility today and there was only one server for the dining room. I don’t know if you have supply issues, but she prefers orange juice with her breakfast but was told you were out. She also said the food quality has gone down.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Value for Cost
4
anonymous - Family/friend
Independent Living
September 17, 2021
5.0
Verified Review
My review of Bay Park
Our experience with Bay Park has been great so far. My dad is really enjoying his stay here and is happy.
RK - Resident/client
Independent Living
June 2, 2021
3.0
Verified Review
Look before you leap
The apartments are small and out of date. They need fresh paint and some basic upgrades. The staff is very friendly but the residence here are much older and there is not much communication. The community is kept fairly neat and clean.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
3
Anonymous - Resident/client
Independent Living
February 11, 2021
4.5
Verified Review
Home With A View
I would tell others that this is a good community. They have pretty good food, but not always. The staff is serving to the residents.
Friendliness
3
Staff
5
Value for Cost
4
HS - Family/friend
Independent Living
February 5, 2021
3.0
Verified Review
Bay Park during COVID
My dad has been dealing with the manager here and she has been very friendly and helpful. He said the staff is always very friendly as well. He does say the food needs improvement, it does not taste good at all. We have had some issues with the billing department with them saying he owes money but he does not. They do not provide paper bills here. Based on the billing issue and the food, I would not recommend to others.
Cleanliness
4
Friendliness
4.5
Meals & Dining
1
Activities
3.5
Value for Cost
3
Response from Truewood by Merrill, Pinole
April 12, 2021
Hello, thank you for your review. The management team is working hard to always improve our community, so your feedback is important to us. They are working on some changes to dining and have an upcoming resident meeting including the chef where these concerns can be addressed. If you would like to discuss your concerns further, please do not hesitate to contact the local team. Thank you
anonymous - Family/friend
Independent Living
November 24, 2020
5.0
Verified Review
Great experience all the way around
We chose Bay Park because of the location as well as the cleanliness and friendliness of the staff members. The apartment sizes here are nice sized, adequate for an individuals needs. My mom did not have any complaints about the food. We had a great experience with this facility from when we first visited until now and would recommend.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
anonymous - Family/friend
Independent Living
June 23, 2020
4.5
Verified Review
A good fit for me
The apartments are quite nice, I like my apartment very much. The food is fair, The building is nice. It is in a good location with nice walking area. They have a shuttle service which is a plus. They offer some activities to choose from like bingo, chapel services, card games, and they honor the holidays and birthday very nicely.
Cleanliness
4
Friendliness
3
Value for Cost
4
Care Services
3.5
Activities
2
Johan Smith - Family/friend
Independent Living
April 20, 2019
1.0
Total Nightmare
Do not move your parents here. If you do love your cared one do not move them here. Don’t get fooled by the nice smile and the friendly staff. They will fill you up with lies for example that you will meet a chef to accommodate your loved ones needs. Like diabetes and more and that the caregivers are professional and caring they will even walk you straight to the Caregiver office in their first floor. My mother has been left for days sitting into feces because the company this facility has personally recommend is (love apparent) fails to provide care because they just wanted my mother to move here and than charge ridiculous amount when at the time of closing the deal With sales representative they set a price for care including care, if you need a caregiver bring your own! Or keep your family as far away as far as you Can . If you make a complain to the lady who is in charge of the caregivers ([name removed]) she would not even look at you, or try to fix the problems All she do is sit in her office and ignore you until you walk away . The sales representative acts like a boss and she’s the one that calls the shots and when you ask her about all the promises she made, she responded am sorry honey am just a sales representative. I tried telling the manger [name removed] and he just had the audacity to laugh on my face and say he has no control of third party company. First of they talk wonders and personally take pride in the excellent care that my mother would get. Once you have sign that you are moving in they forget about you! even bringing a meal to my sick mother is a bother. I have seen people moving in and leave after a couple months I always wonder why now that i see my mom more often I am aware of the conspiracy this people have moving people have sign so They can get a commission and the more people come and go the fuller their pockets get. If anyone has information how can I reach higher management please share am looking for a better place where there are people that actually are professionals and caring for your family members.
Cleanliness
5
Friendliness
1
Value for Cost
1
Care Services
1
Activities
4
Response from Truewood by Merrill, Pinole
May 4, 2019
Hello Johan, we are sorry that you and your mother have not had a pleasant experience with us at Bay Park. Your comments have been shared with our regional management team. We pride ourselves on having a friendly, helpful, and professional staff. Bay Park is an independent living community meaning we do not provide care. Any lapses or unsatisfactory service pertaining to care is out of our teams' control and has to be addressed directly with the care provider. If you have additional concerns that need to be addressed please reach out at [removed] to discuss this further.
anonymous - Toured community
Independent Living
January 10, 2018
5.0
Very nice facility. Residents seemed very friendly and actively engaged in a number of activities. The rooms were very modern. The place was very clean. Staff was very friendly and seemed genuinely interested in the residents. Loved the dining room.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Independent Living
April 13, 2017
3.5
Verified Review
Highly Recommend this place!!
I am very happy with how things are going for my mother so far at this community. She has been doing great since the move and seems to have made a smooth transition with the move. She has had no complaints with the food and has really enjoyed participating in some of the activities they offer throughout the week. The staff was great with working on us and they gave us a great rate on her rent. I would defiantly recommend this place to anyone interested .
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
anonymous - Toured community
Independent Living
April 4, 2017
4.0
Verified Review
A good tour!
Bay park was a very nice facility. I had a good tour and everyone there was very friendly. It was a close second choice but found another community that fit my father's needs better.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-20 out of 33 reviews

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around Truewood by Merrill, Pinole

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Frequently Asked Questions
about Truewood by Merrill, Pinole

Truewood by Merrill, Pinole offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Truewood by Merrill, Pinole 8.2 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (510) 223-7977 to reach a resident at Truewood by Merrill, Pinole.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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