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3400 Country Club Road North, Irving, TX 75062
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Dana
-
Family/friend
5.0
Review for Avalon Memory Care - Irving
I liked the location, atmosphere, staff, cleanliness, food and it's not too big. Price was a big factor also.Mom is very happy.
About the facility Avalon Memory Care - Irving
WARM, FRIENDLY, STRESS-FREE ENVIRONMENTS FOR RESIDENTS AND THEIR FAMILIES
AVALON is ideal for a permanent residence. The neighborhoods are lovely, quiet, safe; plus, our staff is awake and on duty around the clock to assist residents with health and personal needs. Wheelchairs and walkers are welcome, and we accept residents who have become incontinent.
Senior living options offered
Memory Care
Pricing for Avalon Memory Care - Irving
Total monthly costs depend on room type, select services, and the level of care needed.
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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Avalon Memory Care - Irving
3400 Country Club Road North, Irving, TX 75062
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7.9
Review score
33 reviews
7.9
Review score
33 reviews
5 star
43%
4 star
30%
3 star
12%
2 star
9%
1 star
6%
9.8
Review score
72 reviews
9.8
Review score
72 reviews
5 star
73%
4 star
19%
3 star
1%
2 star
3%
1 star
4%
9.7
Review score
68 reviews
9.7
Review score
68 reviews
5 star
83%
4 star
9%
3 star
1%
2 star
3%
1 star
4%
9.7
Review score
39 reviews
9.7
Review score
39 reviews
5 star
33%
4 star
41%
3 star
21%
2 star
0%
1 star
5%
Studio
Starting at $X,XXX/moStudio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Active promotion
No
Active promotion
Fee Discount
Reduces entrance fees required upon move in
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
1
Assisted Living
Amenities at Avalon Memory Care - Irving
Healthcare Services
- Incontinence Care
- Staffing & Ancillary Services
- Diabetic Care
- High Acuity Care
- Medication Management
- Memory Care
- Non-Ambulatory Care
Meals & Dining
- Gluten-free
- Kosher
- Vegan
- Anytime Dining
- No Sugar
- Meals Provided
- Low / No Sodium
- Guest Meals
- Vegetarian
- Room Service
- Organic
Room Amenities
- Ground Floor Units
- Handicap Accessible
- Air Conditioned
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Cable or Satellite TV
Community Amenities
Transportation & parking
- Transportation at Cost
Common areas
- Beauty Salon
- Private Bath
- TV Lounge
- Barber Shop
- Indoor Common Areas
- Meeting Room
- Outdoor Common Areas
- Outside Patio
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
Languages spoken
- English
Activities
- Activities On-site
- Reminiscence Programs
- Devotional Activities On-Site
- Holiday Parties
- Birthday Parties
Reviews
for Avalon Memory Care - Irving
Write a review
A Place for Mom has scored Avalon Memory Care - Irving with 7.9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Avalon Memory Care - Irving has 33 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
3.9
Friendliness
4.1
Care Services
3.9
Staff
3.6
Meals & Dining
3.1
Activities
3.7
Value for Cost
3.9
A Place for Mom has scored Avalon Memory Care - Irving with 7.9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Avalon Memory Care - Irving has 33 reviews with an average "overall experience" of 3.9 out of 5.
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1-20 of 33 reviews
Dana - Family/friend
Memory Care
February 16, 2024
Review for Avalon Memory Care - Irving
I liked the location, atmosphere, staff, cleanliness, food and it's not too big. Price was a big factor also.Mom is very happy.
Response from Avalon Memory Care - Irving
February 22, 2024
Dana, thank you kindly for your review! We will make sure to share your feedback with our staff and it will make their day! We are so glad your mom is happy and Avalon is honored that you are allowing us to care for her. Supporting families and walking through this journey with them is exactly what we are designed to do. Thank you again for sharing and we send you all the best!
Anonymous - Family/friend
Memory Care
February 14, 2024
Review for Avalon Memory Care - Irving
On my visit it was very clean. I didn't see a lot of residents out in the common area. The administrator made me at ease with their plan and she sounded well versed. It was also within my budget.The staff is better qualified and equipped to take care of my loved one than I am, so, I think there is value in that. If housekeeping and maintenance were more attuned, they'd be almost perfect.
Response from Avalon Memory Care - Irving
February 19, 2024
Thank you for your thoughtful review. We appreciate you taking the time to meet with us and talk about how Avalon can help. We have been strictly dedicated to memory care since 1995 and are absolutely equipped to care for those suffering from a cognitive disease process. Please reach out to us at any time if we can be of support.
Jenny - Family/friend
Memory Care
November 16, 2023
Review for Avalon Memory Care - Irving
I picked Avalon because of the cost. I would say Avalon Irving has nice caregivers and take good care of my mom at the stage she is in. They don't have a lot of activities daily, but my mom couldn't participate in those anyway. Residents that still have their mind like the caregivers which makes me feel better.
Response from Avalon Memory Care - Irving
November 30, 2023
Thank you for the kind review and we are so glad to have the opportunity to care for your mom. It's Avalon's goal to engage and care for residents in every stage they may go through. We also very much value the relationships that are built with the family members of our residents. Thank you again!
CK - Family/friend
Memory Care
July 19, 2023
Review for Avalon Memory Care - Irving
The admissions lady told me they had lots of stuff that they don't have, that we wanted for our loved one. That is why, they got a low rating. Don't bring your family member unless you cannot afford anything.
Cynthia - Family/friend
Assisted Living
September 6, 2022
First Rate Care
We selected them for the price and the friendliness of the staff.
Response from Avalon Memory Care - Irving
September 22, 2022
We are so glad you moved your loved one in with us, thanks for the kind review!
Star - Family/friend
Memory Care
May 3, 2022
Do not send a loved one here. If you love them.
I truly wanted to love this place. The aides and nurses are very nice…. Nothing against them. It is sooo horribly understaffed. The hallways smell so bad of urine that I gag often. Residents often relieve themselves ( number 1 and 2) in the public spaces and it sits for awhile because understaffed. I have witnessed fights between men(blood drawn), residents with black eyes, and now told about residents who have had multiple broken legs. Not sure how that happens? Again, nice staff…. old faculty…. Bug problems, and I believe a general lack of oversight by everyone. We will move our loved one asap. Also have heard complaints of being underfed. I have heard this from multiple residents. Cannot wait to be out.
Response from Avalon Memory Care - Irving
May 26, 2022
Please reach out to us at 214-752-7050 so we are able to get more information from your experience.
anonymous - Family/friend
Memory Care
February 3, 2022
Overall experience
We have had some issues but are slowly working them out. The medication schedule is adequate. They do lack sometimes on diaper changes. I think that additional training is possibly needed for transfers of residents.
Response from Avalon Memory Care - Irving
February 22, 2022
Thank you for your feedback. We appreciate the opportunity to grow and provide the highest quality of care, so we welcome any thoughts to improve! We have passed on your feedback to our team and are glad to see any issues are being worked out.
anonymous
Assisted Living
January 20, 2022
I liked the memory care unit okay here. This is a nice community and it is well staffed but my loved one felt that it was not the right place.
Response from Avalon Memory Care - Irving
February 22, 2022
Thank you for the kind words of our community. Avalon tries to be the best option, but we realize things do not always work out or have the right fit to be called home. We wish you all the very best to find the right home for your loved one.
Anonymous - Family/friend
Memory Care
May 14, 2021
Available When Needed
We've not ben able to see the community in person except a few times due to the pandemic. The times we have been there the building itself is nice. I think they might be a little understaffed.
Other family members state that the communication from the staff isn't what they would like it to be.
They have been real good to assist our loved one being able to smoke on the patios.
Response from Avalon Memory Care - Irving
August 17, 2021
Thank you for bringing the communication issues to our attention and your honest feedback. We truly appreciate it so we are able to provide the highest quality of care to your loved one. Please contact us at 214-752-7050 if you have any other concerns.
anonymous - Family/friend
Assisted Living
January 11, 2021
my review oF Avalon
You would not recommend this community to others, my husband lost a lot of weight in a month and a half, I wouldn't leave my dog here. He had bruises all over from a fall twice in 6 weeks.
Response from Avalon Memory Care - Irving
May 11, 2022
Thank you for your honest feedback. We hate that this was your experience and we have created new strategies to improve with the help of your review. We hope you are staying safe and doing well.
anonymous - Family/friend
Memory Care
December 22, 2017
Excellent value
Everything is going ok for the most part in this facility. I have experienced a few bumps in the road however. What it really comes down to is the amount of staff and the level of skill that is lacking regarding the care required for my love one. I have discussed this issue with the manager and they are aware of this situation. They have about 4 caregivers during the day along with some aids and then 4 care givers at night. They also assign a staff member to each hall. If my love one were to press the button that they provided to get assistance, they promised that they would be there right away, but there would be times that they wouldn’t. They’re not really as available as they claim to be and that is because most of the time that person is taking care of someone else. Most of the time it’s just redirecting people if they can’t remember what room they’re in or someone has to be re positioned. I just think that they need to be more expeditious and to be more fluid. The value is excellent, the people there are really nice, and I am not worried that my loved is going to be left alone or anything. It’s a nice facility, it’s clean, and the staff has been responsive. However, what it really comes down to is that I think that they need more staffing.
Response from Avalon Memory Care - Irving
February 16, 2018
Thank you for your review. We respect your thoughts and certainly have and will continue to address any concerns that you and others may have. We have one of the best caregiver to resident ratios at 1:5 during the day and a 1:8 ratio in the evening time. Unfortunately, we are not one on one care. There inevitably will be times where staff are assisting others and cannot make it to a particular resident based upon priority. We do have our Director that has been with us for twenty years as well as an assistant that are on call and come in to assist if the evening time gets more hectic as can occur at times. Mainly, although, most of our residents are sleeping through the night which allows for our staff the ability to take care of our resident's needs. I really do thank you for utilizing this forum so that we can address your concerns. I have spoken with our Director and we have come up with some other ideas to make us more efficient. Feel free to reach out if you have any future concerns.
anonymous - Toured community
Memory Care
December 12, 2017
Staff is wonderful
This facility has is wonderful from the director down. They keep someone at the door at all times to let people in and out at all time of the night. The director is wonderful and the head nurse has been accommodating. The facility itself is clean and has hardwood floors. My sister’s room is big with her own heating and air conditioning. I would definitely recommend this community to other families.
Response from Avalon Memory Care - Irving
February 16, 2018
We have a wonderful crew that includes our Director that you mention that has been with us for over 20 years! We gladly accept your accolades as to our Irving/ Las Colinas location and invite the reader to come out and visit at your convenience to see for yourself! Again, thank you for taking the time to leave this review.
anonymous - Family/friend
Memory Care
August 21, 2017
The care at this community. I like the staff who are always caring to her needs. The community is clean and offers a good environment. They offer activities for the residents. We would recommend this community for the care of a loved one.
Response from Avalon Memory Care - Irving
September 7, 2017
Thank you so much for taking the time to leave this review. I love this location and our multi-year staff members that are so caring and compassionate. Our Director there has been with Avalon since 1997! Although we have gotten larger over the years with 31 locations across Texas into Missouri we are still a family company that cares for people. Wish you the best.
anonymous - Family/friend
Memory Care
August 18, 2017
Not A Pleasant Experience
I felt the need to remove my loved one after only a few days. The staff recommends that you stay away and don't visit for the person to settle in which was fine I understood that. However, the first time I had visited I was extremely upset that the staff had mentioned due to the aggression my loved one displayed they had to medicate him and other serious issues that had occurred which caused me to remove him from there.
Response from Avalon Memory Care - Irving
September 7, 2017
The toughest time for a family member as well as the resident coming straight from home is that first 72 hours. If given an opportunity to get through this difficult time I know that you would have found peace and that your loved one would have transitioned. I truly wish you and your entire family the very best and I hope that you and your loved one are doing well.
anonymous - Family/friend
Memory Care
February 7, 2017
We are happy with this community.
They are accommodating when it comes to my sisters special diet. The staff are responsive and attentive. They are doing some remodeling so there are not a lot of residents. She does get a little more attention. They keep the wing she is in clean. They currently offer physical therapy a few times a week. I did some follow up and spoke to the owner before we chose this community as the presentation during our first visit was not very professional.
Response from Avalon Memory Care - Irving
March 23, 2017
I appreciate you taking the time to leave this review. Sometimes when there is a walk-in tour, because of the population we serve, we are not able to give the time that is needed. I apologize for this. We have one more hallway which includes 11 bathrooms then the renovation of all of the bathrooms will be complete. We so look forward to this!!! Thank you for choosing Avalon.
anonymous - Family/friend
Memory Care
September 13, 2016
Quality Care
A very nice community for anyone needing good care. The staff is excellent and always available. My husband is happy with the meals. they do offer activities to keep active. the community is clean and taken care of. I would recommend this community for good quality care.
Response from Avalon Memory Care - Irving
September 22, 2016
Thank you so much for taking the time to leave this review. We are always appreciative of family members that give some insight into the quality of care that we provide at any of our 26 locations across Texas into Missouri. Catrina, our Director in Irving, has been with us going on 20 years now. We have so many other multi-year employees at this location and our others that truly is what makes Avalon special. Take Care.
anonymous - Family/friend
Memory Care
August 16, 2016
Working To Some Issue But Overall Good Community
So far it is a work in progress for us here at this community. My husband isn't as old as the other seniors, he still very active and independent. The staff is good, I would say the week staff is more attentive than the weekend staff. They are good at being responsive to our concerns. The food was an issue, he was getting enough food. When I brought this concern up they were quick to fix it. I've noticed there are not many activities offered. We had some minor issues, but I would recommend this community.
Response from Avalon Memory Care - Irving
August 18, 2016
We appreciate you bringing your concerns to our attention and appreciate your recommendation of our Irving/Las Colinas location. We, at Avalon, do not claim to be perfect as we are dealing with imperfect situations but certainly try our hardest to make sure that family member's loved ones are provided the caring and compassionate care that they deserve.
anonymous - Family/friend
Memory Care
May 27, 2016
She Has Adjusted Better Then We Expected
This is truly an excellent community and everything is working out very well for my friend. She has adjusted very well, better then we expected. She really loves it here. The staff has been very helpful and friendly . The community looks great, everything is nice and clean. The food is okay. she says it could be better. There are nice activities offer for her to choose from. They are caring for her well and I would recommend it.
Response from Avalon Memory Care - Irving
June 9, 2016
Thank you for leaving the 5 star review. I am so glad to hear that your friend is doing well at our Irving/ Las Colinas location. We are constantly tweaking our care which includes our food to make sure that it is above par. Currently we are implementing a new plan that should alleviate this concern. Thank you so much for bringing it up as ok is not alright. You should be seeing a big difference immediately from ok to extraordinary. Take Care.
anonymous - Toured community
Memory Care
October 10, 2015
Expensive
It was just very expensive. My experience was not typical, my father passed away just a couple days after moving in to Avalon Memory Care. My father seemed to like it there at first, but towards the end he was saying things are not so good.
Response from Avalon Memory Care - Irving
November 13, 2015
There is nothing fun about the death and dying process. I wish you and your family the very best during this difficult time.
anonymous - Family/friend
Memory Care
September 9, 2015
Friendly, caring staff
I think they do a great job overall at Avalon Memory care, our experience with them has been a very good one! The facility itself is clean and well kept, and the staff is friendly and professional. Compared to some of the other communities I've had experience with I really appreciate the interest the staff here takes in the residents, there is a lot of genuine feeling and concern in the care they provide!
Response from Avalon Memory Care - Irving
November 13, 2015
It all starts with the Director at any location. Catrina, who has been with us for 18 years, runs a tight ship while exuding compassion that flows through to the rest of the staff. Thank you so much for the review.
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Avalon Memory Care - Irving offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Avalon Memory Care - Irving 7.9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (817) 360-2847 to reach a resident at Avalon Memory Care - Irving.
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