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Ortega Gardens Memory Care

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5760 Timuquana Road, Jacksonville, FL 32210

9.2
Review score
28 reviews
Add review
9.2
Review score
28 reviews
5 star
71%
4 star
11%
3 star
14%
2 star
0%
1 star
4%
See all reviews
8.6
Review score
71 reviews
4 facilities
For pricing & availability:
(866) 374-4058
Ortega Gardens Memory Care
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Ortega Gardens Memory Care outdoor common area
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33 Floor plans available
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LM
-
Family/friend
5.0
Review for Ortega Gardens Memory Care
[name removed] who gave me the tour was amazing! Knowledgeable, kind, patient & understanding. Memory care is their primary focus. My mom has dementia. This was a perfect fit.

About the facility
Ortega Gardens Memory Care

Ortega Gardens Memory Care provides the highest quality of geriatric care in the Jacksonville, Florida area, including innovative memory care designed specifically for those affected by Alzheimer’s disease and other dementias. Every resident receives unique and personalized care and attention tailored to where they are and what they need most. At Ortega Gardens Memory Care, both residents and their families enjoy peace of mind, knowing that the staff is providing the best in life — with a smile.

Senior living options offered

Memory Care

Pricing
for Ortega Gardens Memory Care

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Ortega Gardens Memory Care outdoor common area
Ortega Gardens Memory Care

5760 Timuquana Road, Jacksonville, FL 32210

The Windsor at San Pablo community entrance
The Windsor at San Pablo

4000 San Pablo Pkwy, Jacksonville, FL 32224

The Windsor at Ortega community exterior
The Windsor at Ortega

5939 Roosevelt Blvd, Jacksonville, FL 32244

Brookdale Avondale
Brookdale Avondale

4455 Merrimac Avenue, Jacksonville, FL 32210

9.2
Review score
28 reviews
9.2
Review score
28 reviews
5 star
71%
4 star
11%
3 star
14%
2 star
0%
1 star
4%
9.9
Review score
75 reviews
9.9
Review score
75 reviews
5 star
74%
4 star
15%
3 star
7%
2 star
1%
1 star
3%
9.9
Review score
95 reviews
9.9
Review score
95 reviews
5 star
78%
4 star
20%
3 star
2%
2 star
0%
1 star
0%
9.8
Review score
42 reviews
9.8
Review score
42 reviews
5 star
78%
4 star
17%
3 star
5%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Amenities
at Ortega Gardens Memory Care

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • High Acuity Care
  • Medication Management
  • Incontinence Care
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Meals Provided
  • Organic
  • Gluten-free
  • Kosher
  • Guest Meals
  • Vegan
  • Vegetarian
  • Special Dining Programs
  • Pureed Meals
  • Room Service
  • Professional Chef
  • International Cuisine
  • Restaurant Style Dining
  • Low / No Sodium
  • No Sugar

Room Amenities

  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Ground Floor Units
  • Garden View
  • Wi-Fi/high-speed internet
  • Air Conditioned
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Transportation at Cost
  • Complimentary Transportation

Common areas

  • Computer or Media Center
  • Outdoor Common Areas
  • Butterfly garden / Hummingbird garden
  • Private Bath
  • Meeting Room
  • Beauty Salon
  • Barber Shop
  • TV Lounge
  • Library
  • Indoor Common Areas
  • Outside Patio

Recreational areas

  • Piano or Organ
  • Golf Course or Putting Green
  • Raised Garden Beds
  • Arts and Crafts Center

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English
  • Spanish

Activities

  • Birthday Parties
  • Protestant Services
  • Activities Off-site
  • Live Musical Performances
  • Educational Speakers / Life Long Learning
  • Walking Club
  • Trivia Games
  • Community Service Programs
  • Karaoke
  • Cards / Pinochle Club
  • Tai Chi
  • Bible Study Group
  • Wii Bowling
  • Cooking Classes
  • Brain fitness / Dakim
  • BBQs or Picnics
  • Men's Club
  • Other Religious Services
  • Pet-focused Programs
  • Visiting Chaplain or Priest
  • Christian Services
  • Devotional Activities On-Site
  • Intergenerational Programs
  • Quilting or Sewing Club
  • Gardening Club
  • Stretching Classes
  • Reminiscence Programs
  • Yoga / Chair Yoga
  • Art Classes
  • Resident Band or Musicians
  • Holiday Parties
  • Dances
  • Cooking Club
  • Activities On-site
  • Live Dance or Theater Performances
  • Day Trips and Outings
  • Catholic Services
  • Happy Hour
  • Book Club
  • Sensory-based Programs

Reviews

for Ortega Gardens Memory Care

9.2Review score28 reviews
9.2
Review score
28 reviews
5 star
71%
4 star
11%
3 star
14%
2 star
0%
1 star
4%
Gardens Memory Care
8.6
Review score71 reviews4 communities
Write a review
A Place for Mom has scored Ortega Gardens Memory Care with 9.2 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Ortega Gardens Memory Care has 28 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.5
Friendliness
4.6
Care Services
4.3
Staff
5.0
Meals & Dining
5.0
Activities
4.2
Value for Cost
4.3
A Place for Mom has scored Ortega Gardens Memory Care with 9.2 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Ortega Gardens Memory Care has 28 reviews with an average "overall experience" of 4.4 out of 5.
Parent company
Gardens Memory Care
8.6
Review score71 reviews4 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 28 reviews
LM - Family/friend
Memory Care
November 16, 2023
5.0
Verified Review
Review for Ortega Gardens Memory Care
[name removed] who gave me the tour was amazing! Knowledgeable, kind, patient & understanding. Memory care is their primary focus. My mom has dementia. This was a perfect fit.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
June 7, 2023
5.0
A nice community
I really loved the place. Only minor glitches but they definitely filled a need I had. Ortega Gardens didn't seem like a care facility. It felt like a home and he was happy there. Based on the experience we have had so far, we would absolutely recommend this community to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Ortega Gardens Memory Care
June 9, 2023
Hello! We want to thank you for leaving a positive review with us. Here at Ortega Gardens, we strive to give our residents, family members, and staff excellent care. We hope to continue having positive experiences with you in the future.
Holly - Family/friend
Memory Care
July 14, 2022
5.0
Verified Review
Best Place Ever
This has been a great experience for my loved one and the family. It has taken load off my shoulders for caring for my loved one. The staff are caring and the communication is great. They are quick to respond to questions or concerns that I bring to their attention about my loved one. There is music, ice cream cart, exercise and more as some of the activities available for the residents to participate in.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Ortega Gardens Memory Care
July 15, 2022
We are pleased to hear that your experience with us was a good one! Here at Ortega Gardens we value all of our customer’s experiences and love hearing their feedback. Thank you again for your words of praise and we hope to keep having these experiences with you in the future!
Steve H - Family/friend
Memory Care
May 23, 2022
5.0
Verified Review
Highly recommend
I just want to say thank you to everyone at Ortega Gardens. Our family would absolutely recommend this facility for others looking for memory care for their loved ones.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
5
Response from Ortega Gardens Memory Care
May 25, 2022
We want to take the time to thank you for leaving a positive review! Here at Ortega Gardens, we pride ourselves on giving excellent care to our residents and their loved ones. We hope to keep having these positive experiences with you in the future to come!
Dawn - Family/friend
Memory Care
October 12, 2021
5.0
Verified Review
Amazing Memory Care
They provide excellent service. The staff are extremely caring and very professional. There's nothing negative to say. We've had a fully positive experience. My mother has Alzheimer's, and she has done 100% better there. They specialize in memory care, which compared to the place she was at before that had both assisted living and memory care with no specialization, the non-specialized community just does not compare. If your loved one has Alzheimer's or advanced dementia, they belong in a memory care specialized facility. I can't stress that enough. And I would say Ortega Gardens is one of the best.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Memory Care
July 21, 2021
5.0
Verified Review
My First Choice to Check Out
I would tell others to check out the community for memory care needs. This would be my number 1 on my list to check out. [Name Removed] and the program was told to me was amazing. They are 100% dedicated memory care.
Friendliness
5
Rosemary - Family/friend
Memory Care
May 26, 2021
5.0
Verified Review
All Memory Care Community
Our loved one is content here, and that makes us happy. We are very happy with the community. The staff has been very nice to speak with. They are willing to assist our loved one with phone calls from family.
Anonymous - Family/friend
Memory Care
May 10, 2021
5.0
Verified Review
Great Clean, Facility, Friendly Staff, Willing to Go Above and Beyond to Help People
It is a very nice community. The friendliness and the cleanliness of the community stand out to me. The communication between the staff and family is fine. They are allowing visitors by appointment to see your loved one.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
3
Anonymous - Family/friend
Memory Care
May 7, 2021
5.0
Verified Review
It's a Good Place for Your Loved One
The community doesn't have any smells and you don't smell cleaning products or anything. My loved one needed some additional assistance and they weren't afraid to work with hospice or call them. I have no problem recommended the community to others. The same staff stays within the same part of the community, this allows the residents to get to know the staff members. The staff are very quick to handle any concerns and keep the families updated with any changes.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Activities
3.5
Value for Cost
5
LaTrisha W - Family/friend
Memory Care
March 2, 2021
5.0
Verified Review
Highly recommend for memory care
We chose Ortega Gardens because it specializes in memory care and from what I know, it is the best place for someone with memory care issues. From our video calls, the room sizes seem good. They have been very good with communication and keeping families informed since we cannot go inside. For memory care, it is a better alternative to a nursing home. I would recommend them.
Cleanliness
5
Friendliness
5
Care Services
5
Value for Cost
5
Kathy D Ward-Cameron - Family/friend
Memory Care
February 3, 2021
5.0
Best memory care in Jacksonville!!!
There are not enough words to express what a heaven-sent Ortega Gardens has been for my parents and me! Both of my parents have been residents there for the past year and are doing beautifully in their new home. I couldn't ask for a more lovely and loving place for them. Dad has Alzheimer's and Mom has moderate cognitive impairment, the result of several mini-strokes (TIAs). When Dad began to wander, home-care was no longer an option for him. I researched several memory care facilities in the Jacksonville area. Ortega Gardens was by far the best, an absolute answer to my prayers. Dad had no adjustment problems at all because his care team made him feel so special. Mom declined quickly when Dad left home, so she joined him soon after. They moved into a spacious 2 bedroom suite together and celebrated their 65th wedding anniversary right before COVID-19 forced the facility to lockdown. I'm grateful that they are safe and together surrounded by such loving, caring people.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
SD - Family/friend
Memory Care
November 2, 2018
0.5
I would not recomnend this facility to anyone’s family member. They have frequent staff changes and the cleanliness of the facility is unacceptable. They have very few activities offered on weekends. Items of patients are frequently missing as well. Contract agreements are also not honored. You must visit frequently at random times if you have a family member at this facility.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Response from Ortega Gardens Memory Care
November 5, 2018
Hello, Thank you for taking the time to write this review. We’d like to talk to you about your specific concerns. Would you call Tracy Underwood, Executive Director, directly at [removed]?
anonymous - Toured community
Memory Care
September 7, 2017
5.0
Verified Review
Care for a loved one
We toured this new community for care. This was expensive, but we did like the staff. and they offered a good and clean environment for the residents. The menu has a good variety and the activities would have been helpful for the residents who would be able to participate. We would suggest a tour for the care of a loved one
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
July 14, 2017
5.0
Best Decision we Could Have Made!
My family and I have been over the moon since we decided to make a change for my mother. She had been at a regular assisted living and even though they have a memory care area, we have only heard great things about this all memory care community. Even though some people don't see it right away, mom has early dementia and she knows. She was staying in her apartment all day to avoid people at her old assisted living. She was assessed by Arbor Terraces head nurse, Heidi who really took her time getting to know mom. She has moved into Bridges, which is for early dementia. Now that she has moved in and has met her new friends, she feels so much better about participating in all the activities. I know she is participating because they have this great app that is free and they send check ins and photos when mom is in activities. It is a great relief to know she is really involved and loving her new home. I also want to say that the place is so clean! It smells wonderful. That was a big turn off ant other places we checked out! Also mom raves about the food. I have been there during meals and the residents all seem to enjoy the food. I recommend this place highly.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
July 12, 2017
3.0
Verified Review
I would not recommend this community
They have not done what they said they would once my loved one moved in. We have not had the best communication. The majority of the nurses are super. I have not seen any activities. The food I have seen looked good. The community is beautiful. They advised us they were a memory care only community, however there are some residents that seem to be more assisted living.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
2
Response from Ortega Gardens Memory Care
July 15, 2017
Thank you for letting us know about the issues you have been having. Would you please contact our Executive Director so he can immediately address your concerns? Your feedback is very important to us and we want to resolve your issues as soon as we can. Tami Cumings, Senior Vice President of Sales
anonymous - Family/friend
Memory Care
October 4, 2016
5.0
Verified Review
I'm in love with this place.!
This community and the staff is awesome. m They offer enough nurses for every resident. They really take the time to get to know the residents. They do not let the patients stay in there rooms all day. They try to get them out of the room to get involved with the community. The staff goes in to depth to find out what my loved one used to do and then they offer that activity. What I really liked was that they have there own garden where they grow there own food. They also offer gardening. This is the best community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Michele Hoyle - Family/friend
Memory Care
October 9, 2015
3.0
Verified Review
Better Then Most
Found that they made a lot of empty promises when I was researching the home that are not being up held now that I placed my Dad there. Staff is very friendly, but I have found they socialize with one another too much leaving residents to fend for themselves. Over all this was one of the better places I found.
Cleanliness
3.5
Friendliness
5
Value for Cost
3
Care Services
3
Activities
3
anonymous - Toured community
Memory Care
July 27, 2015
5.0
Verified Review
It was beautiful, and we really liked it.
This is one of the places I toured when I was looking. It was beautiful, and we really liked it. We ended up making our final decision based on location. Everyone was helpful and friendly, but we chose somewhere that was closer and easier to get to.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
May 29, 2015
4.0
Verified Review
Expensive but great
It's expensive but it's great. The staff is friendly. The facility is very clean. It has been a pretty good experience. I rate the Arbor Terrace Ortega 4 stars across the board. It's a nice place so far.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
May 11, 2015
4.5
Verified Review
They have been doing very good.
They have been doing very good. The food is actually pretty good, but they don't follow up with me as quickly as we would like. If I call or email, nobody gets back to me and I have to call back.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Viewing 1-20 out of 28 reviews

Neighborhoods
around Ortega Gardens Memory Care

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Frequently Asked Questions
about Ortega Gardens Memory Care

Ortega Gardens Memory Care offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Ortega Gardens Memory Care 9.2 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (904) 701-7227 to reach a resident at Ortega Gardens Memory Care.

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To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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