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A First Name Basis - Metairie

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3525 North Causeway Blvd Suite 835, Metairie, LA 70002

12 reviews
For services offered:
(866) 374-4058
A First Name Basis - Metairie
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anonymous
-
Family/friend
5.0
The service was good.
The service was good. The people were well qualified. They were reliable, and the billing went smoothly. Even in the event of a very uncooperative person, they were wonderful.

About the facility
A First Name Basis - Metairie

A First Name Basis - Metairie in Metairie, LA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Home Care

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A First Name Basis - Metairie undefined
A First Name Basis - Metairie

3525 North Causeway Blvd Suite 835, Metairie, LA 70002

Clara's Sitting Service undefined
Clara's Sitting Service

2117 Veterans Memorial Blvd, Suite 228, Metairie, LA 70002

LiveGood at Home Care LLC
LiveGood at Home Care LLC

1500 Lafayette Street Suite 110, Gretna, LA 70053

Cornerstone Caregiving - New Orleans, LA undefined
Cornerstone Caregiving - New Orleans, LA

2401 Westbend Pkwy Ste 3110, New Orleans, LA 70114

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8 reviews
10
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8 reviews
5 star
87%
4 star
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1 star
13%
8.5
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8 reviews
8.5
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8 reviews
5 star
87%
4 star
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3 star
0%
2 star
0%
1 star
13%
7.5
Review score
1 review
7.5
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1 review
5 star
0%
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100%
3 star
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Reviews

for A First Name Basis - Metairie

Overall Rating
4.2
Cleanliness
4.1
Friendliness
4.1
Care Services
4.0
Staff
Meals & Dining
Activities
4.1
Value for Cost
4.0
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-12 of 12 reviews
Jamie Decuire - Toured community
Home Care
November 20, 2020
5.0
Highly recommend
A First name basis has the nicest staff, always there to help. Works with most situations, I would definitely recommend!!!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
John - Toured community
Home Care
April 7, 2020
5.0
Thank you for a job well done
A first name basis was prompt professional and eager to assist in anyway they could. I needed help for my grandmother over the weekend when she was getting discharged. I called around to a few places I saw on line with no answer, I asked [name removed] who I should call, a first name basis sent out a rep on a Saturday afternoon to help me get her signed up, we started services the next day. The guy even set her up with a va benefit I had no idea about!! Five stars all the way!!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
DC - Toured community
Home Care
March 2, 2019
3.0
Reliability Needs to Improve
We've used this company's services since 2008. In general, they try to match personnel with the consumer's needs. High turnover seems to be an ongoing plague in the caregiver industry and First Name Basis has suffered from it. My biggest complaint is that they have a terrible time finding substitute caregivers when someone who is scheduled calls in the day before or the day of their scheduled service. About once a month, my elderly parents are stranded for a day (or two!) without help. When one person is 90 and the other is in their eighties, with Alzheimer's, lost days matter. The company is sincerely apologetic, but the issue remains.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Home Care
January 27, 2016
4.0
Verified Review
We have had no issues with them.
We have had no issues with them. The information they sent us has been helpful. I would give them a four at this point.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Home Care
December 1, 2015
5.0
Verified Review
The service was good.
The service was good. The people were well qualified. They were reliable, and the billing went smoothly. Even in the event of a very uncooperative person, they were wonderful.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Home Care
September 18, 2015
5.0
Verified Review
Quality Above The Rest
The workers for A First Name Basis were very accommodating to my always changing needs and I also found that the aides were at a quality above of what I had already experienced previously with another similar organization
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Home Care
January 20, 2015
4.5
Verified Review
exceptional
They have been exceptional. Any time there has been any issues with them being on time they are very good at communicating it. They have done an excellent job providing great service. I'd highly recommend A First Name Basis.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4
Care Services
4
Activities
4.5
anonymous - Toured community
Home Care
December 18, 2014
1.0
My elderly mother broke her knee cap in half and required surgery. Afterward, she had to use a wheelchair and walker to get around while supervised by me. I didn't have any help and after nine days of this I needed a break so I called "A First Name Basis" and hired a sitter. That sitter was over an hour late. AN HOUR! Meanwhile, I had an appointment and had to leave the house. So I was making frantic phone calls and all anyone would say was "there was a miscommunication." That's it. They never got any more specific than that when I demanded an explanation. When I called after my appointment and asked the sitter why she was late, SHE GAVE ME ATTITUDE! She said the company misinformed her of the address or didn't inform her of the address at all. And she said, "Why? Is there a problem here?" in a very confrontational tone. Unbelievable! "The trusted face of in-home care?" I think not.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous - Family/friend
Home Care
November 26, 2014
4.0
Verified Review
They have done pretty good, and are pretty reliable.
Some of the caregivers were real good, but one was not. I asked not to send her again, they were very accommodating about that. She was more of a babysitter, than a caregiver. It's usually someone different which works for me, I use them just for a break, from time to time, so our needs our not consistent. They are pretty reliable about providing someone when I need someone, though they can be late on occasion, but I am okay with that too, it's never very late, maybe fifteen minutes.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Family/friend
Home Care
June 9, 2014
5.0
Verified Review
Invaluable.
They are very friendly and very helpful. They are invaluable, they responded and responded very quickly. They seem to have a large number of people available and they have a wide service area as well.
Anonymous - Resident/client
Home Care
May 13, 2014
5.0
Verified Review
The food is fine.
The food is fine. There is a pool. There is a patio. There is a gym that’s close. The staff are dependable and friendly. I live here and I’m pretty happy with it. The community is clean and I think it’s a good value.
Son - Family/friend
Home Care
October 28, 2013
4.0
Verified Review
Caregivers don't have memory care experience
We have two different people so I feel like I have to seperate them. We have one person who seems to be absolutely perfect and interested in helping my father, the other person seems to just be putting in the hours, they're not doing anything wrong, they just not trying to get my father to open up. I would say we were misled a little bit by them saying their people have experience working with alzheimers/dementia patients but that does not seem to be the case. One of the caregivers told me he's never had any experience. I don't think it's affecting the care in a negative way, we were just told that they had experience. One caregiver tries to keep my father engaged and tries to correct some of his problems, the other one is just in the general vicinity of my father but they both drive him and look out for him. They have told us that they don't have any other caregivers right now which I find a little strange, like, why wouldn't they have more people?
Viewing 1-12 out of 12 reviews

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Frequently Asked Questions
about A First Name Basis - Metairie

Call (504) 247-9155 to reach a resident at A First Name Basis - Metairie.

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