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2nd Family - Eldersburg

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1532 Liberty Road Suite 105, Eldersburg, MD 21784

82 reviews
For services offered:
(866) 374-4058
home-care
2nd Family - Eldersburg
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2nd Family - Eldersburg
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SBK
-
Family/friend
5.0
High Quality, Loving Care
We have been very pleased with the loving care provided by the 2nd Family caregivers. The caregivers that have come in have been compassionate and caring. Also, if there is ever a call out, 2nd Family worked to find a replacement caregiver to come in.

About the facility
2nd Family - Eldersburg

A family-owned business, 2nd Family began in 2011 as a result of our own experience in searching for in-home care for our own loved one — our grandmother. We discovered first-hand that there was a huge void between the level of care available and the level of care that we wanted for our own loved one. It was frustrating and emotionally draining. Having gone through the process of trying to find someone to care for our loved one, we immediately felt compelled to fill that void and help others dealing with similar situations.

2nd Family is the proud recipient of the prestigious SeniorAdvisor.com Best of In-Home Care award two years in a row, having been recognized in 2016 and 2017 for outstanding home care.

Our best-in-class service includes a dedicated RN to manage your care, highly trained and certified CNA and GNA caregivers, and the latest technology to assist in delivering superb care at an affordable rate.

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Home Care

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2nd Family - Eldersburg
2nd Family - Eldersburg

1532 Liberty Road Suite 105, Eldersburg, MD 21784

Complete Home Care, LLC undefined
Complete Home Care, LLC

90 Painters Mill Rd, Suite 215, Owings Mills, MD 21117

ComForCare Home Care
ComForCare Home Care

9952 Liberty Road, Randallstown, MD 21133

Comfort First undefined
Comfort First

8905 Allenswood Road, Randallstown, MD 21133

9.9
Review score
82 reviews
9.9
Review score
82 reviews
5 star
87%
4 star
12%
3 star
1%
2 star
0%
1 star
0%
8.5
Review score
2 reviews
8.5
Review score
2 reviews
5 star
50%
4 star
50%
3 star
0%
2 star
0%
1 star
0%
Review score not available
Review score not available
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Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Pet friendly

No

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Care types offered

1

Home Care

Reviews

for 2nd Family - Eldersburg

Overall Rating
4.8
Cleanliness
4.8
Friendliness
4.8
Care Services
4.8
Staff
4.7
Meals & Dining
4.6
Activities
4.8
Value for Cost
4.7
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 82 reviews
SBK - Family/friend
Home Care
December 13, 2023
5.0
High Quality, Loving Care
We have been very pleased with the loving care provided by the 2nd Family caregivers. The caregivers that have come in have been compassionate and caring. Also, if there is ever a call out, 2nd Family worked to find a replacement caregiver to come in.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
carol - Resident/client
Home Care
October 16, 2023
5.0
Loving Care
The name 2nd Family truly defines the care that is provided for your love one. The caregivers are efficient, on time, encouraging, loving, and become one of the family. My mom enjoyed cooking, exercising, laughing, and talking with the women who became dear friends. My mom's last days were comfortable, loving, and safe all because of 2nd Family. Thank you to all of the caregivers and staff.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Patricia Thorne - Resident/client
Home Care
October 4, 2023
5.0
Care For My Father
My father has been here for 94 years. 2nd Family has been a blessing to our family for a little of 2 weeks now. There excellent care of my father has been very good. Thank you for all of your support.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from 2nd Family - Eldersburg
October 12, 2023
Hi Patricia - thank you so very much for taking some time to leave feedback regarding our in-home senior care services here in Maryland. We are thankful to be able to serve your family and provide care for your father. Please don't hesitate to reach out if you need anything additional. Thanks again!
Erin - Family/friend
Home Care
September 13, 2023
5.0
New to home care
I can not speak highly enough about 2nd Family. Navigating home care options for a parent can be difficult, especially if you are new to this way of life. 2nd family has been so helpful in more than just providing safe care for my father. They provide other services and information to so many other things you may need to help take care of a parent in need of extra help. Services that provide Moving, PT, OT, Transportation and more. There are multiple avenues to communicate need or have your questions answered and everyone I have encountered has been sympathetic and so very kind. It makes this transition of life a little more bearable and I can breathe a little easier knowing that my father is safe when I can not be there. I am lucky to have found them.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
4
Response from 2nd Family - Eldersburg
September 19, 2023
Thank you for trusting us to care for your father, Erin. It is a great pleasure for us to provide care and be a valued resource. And thank you for taking some time to share your experience on this platform.
Donn V - Family/friend
Home Care
February 25, 2023
4.0
[name removed] care review
This was a very sad and difficult situation. 2nd family provided care and support to me as well as my mom and dad. When mistakes were made they corrected them. We are grateful for everything you did to make life a little less complicated.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Value for Cost
4
James M
Home Care
February 25, 2023
4.0
Compassionate and Responsive Care
This was my first opportunity to use the services of 2nd Family and I would not hesitate to use them again in the future. The care was easy to arrange, the responsiveness from the office staff was timely and the costs were all explained up front.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Value for Cost
4
-Chuck - Family/friend
Home Care
February 9, 2023
5.0
Two thumbs up!
Well organized, prompt service, friendly staff, empathetic, and superior care compliancy during the two-week period of home care for my 92 yr. old father after being discharged from hospital & care center for covid complications.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
4
Steph B - Resident/client
Home Care
January 26, 2023
5.0
[name removed]-Caregiver
[name removed]has been my caregiver for almost a year now off and on. She has been an incredible help to me in all aspects of my care. She listens, takes direction to my needs with the utmost respect and care. She is extremely reliable and very helpful in my day-to-day challenges. She always comes to work with a smile and positive energy. When I think of Second Family, she really has become my second family. I hope she can be recognized for her contributions to your organization through her positive work with your clients.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from 2nd Family - Eldersburg
January 31, 2023
We're so very glad to hear that our staff have become a part of your "2nd Family." That is the mission behind our name! Thank you for providing such positive feedback.
Lynn - Family/friend
Home Care
January 25, 2023
5.0
Appreciating 2nd Family
2nd Family was suggested to me by another care agency located in Baltimore. I called the 1st week of January to request help with my husband. He had spent 6 weeks in Sinai Hospital + 1 month in rehab. He remained quite deconditioned + preferred to care for him at home. After my 1st conversation with 2nd Family, their wheels started turning. Forms were sent for me to fill out, an RN was sent to our home to assess our needs and help for us was arranged within a week. I was impressed with the kindness + warmth I received over the phone but also with professionalism + efficiency. All of our caregivers have been attentive + motivated to help. We now have a consistent caregiver who we love. I know my husband is well taken care of when I leave the house.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Value for Cost
4
Response from 2nd Family - Eldersburg
January 31, 2023
Thank you for the kind words. We are honored to care for your husband, and I'm thrilled to learn that our team is doing a wonderful job caring for him!
Tom F - Resident/client
Home Care
January 21, 2023
5.0
Excellent
The home care was helpful, efficient, friendly and interacted well, expecially [name removed] who worked well with me as far as accountability. We did my Parkinsons homework, plus did a puzzle and played Scrabble. It made everything more fun.... She helped me set us my schedule and reminders.......
Friendliness
5
Care Services
5
Staff
5
ALVIN ANTON - Resident/client
Home Care
December 22, 2022
5.0
Excellent
Service was excellent from beginning to end. Nurses and Nurse Aides were top notch. App made it easy to use - changing schedule was a breeze. Nurse Aides always showed up on time and did a great job.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from 2nd Family - Eldersburg
December 23, 2022
So happy to hear that we provided you with great care. Thank you for trusting in 2nd Family!
Pat D - Resident/client
Home Care
December 21, 2022
5.0
Very Efficient [name removed]
[name removed] was a delight to have! She did everything I asked and was super efficient at it. [name removed] cooked breakfast for me, organized many things, and helped me get rid of a lot of stuff from my home. I would highly recommend her to anyone looking for care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from 2nd Family - Eldersburg
December 23, 2022
We appreciate the kind words. Thank you for choosing 2nd Family!
Phyllis Rich - Family/friend
Home Care
November 29, 2022
5.0
Very caring and reliable service/highly recommend
2nd Family is a very good company to support your in-home care needs. They provided caregivers for my elderly father up until his passing. Their caregivers are all very good. But I particularly want to recognize [name removed] who was my father's main caregiver. He gave such wonderful care to my father - and to us as well. He stood by us until the end. [name removed] was also very good. She supported us through one difficult night, above and beyond the call of duty. 2nd Family is very well managed, reasonably priced, reliable and I highly recommend them
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Response from 2nd Family - Eldersburg
December 23, 2022
Phyllis - Thank you for allowing us the honor of caring for your father. We are very pleased to know that we provided great care for him. That's why we come to work every day!
Don H
Home Care
October 27, 2022
5.0
Great experience with [name removed]
We had [name removed]as an overnight caregiver for my dad. I was fortunate to be there and see her in action. She was very attentive and proactive with his care. She had a pleasant way of working with him and responded quickly to his needs. She is an excellent caregiver! Thanks [name removed]!
Friendliness
5
Care Services
5
Value for Cost
5
Karen Molloy - Family/friend
Home Care
September 26, 2022
5.0
Trial care
3 cargivers were on time friendly and helpful. 1 was not a good match. Could discuss all comments with agency and responses were helpful. Would recommend using their services. Be sure to tell and give specific needs. Only problem had to commit for more hours than we needed at this time.
Friendliness
5
Care Services
4
Staff
4
Value for Cost
4
Helen Ritchie - Family/friend
Home Care
July 26, 2022
5.0
Great
Thanks for listening and responding to the needs of our family. We appreciate your support in our time of need.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
2
Activities
2
Value for Cost
2
Kelly J - Family/friend
Home Care
June 24, 2022
5.0
Comforting Experience
Having 2nd Family take care of my mother was truly a comforting experience. During a very challenging time in regards to her health and mobility, we were comforted knowing that her health and well being would be monitored and cared for by kind and compassionate staff. Would recommend to family and friends.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
C T - Family/friend
Home Care
February 15, 2022
5.0
Verified Review
Good all around quality
I would recommend this service to anyone. The staff are very professional and nice with me and my loved one.
Friendliness
5
Care Services
5
Staff
5
Value for Cost
3
anonymous - Family/friend
Home Care
September 3, 2021
5.0
Verified Review
Good experience
We chose 2nd Family because the person who contacted me seemed to be the friendliness and had the most information available without me having to promise anything in advance. We haven't had any major scheduling issues with them. Overall we are happy with our experience and would recommend.
Friendliness
5
Care Services
5
Staff
5
Value for Cost
4
LS - Family/friend
Home Care
May 11, 2021
4.0
Verified Review
my positive experience with 2nd family
For a while, there was not a lot of inconsistency with caregivers but towards the end, we did have consistent caregivers. Communication could have been better between the caregiver and our family. They were caring people and I would recommend this service to others.
Friendliness
5
Care Services
4
Staff
5
Value for Cost
4
Viewing 1-20 out of 82 reviews

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about 2nd Family - Eldersburg

A Place for Mom has scored 2nd Family - Eldersburg 9.9 out of 10 using our proprietary review score.

 

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Call (443) 609-3640 to reach a resident at 2nd Family - Eldersburg.

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How important is peace of mind? We, at ComForcare think that it is everything. Are you looking for someone to take care of your mom (or other family member/friend) just as you would? Our ComForcare office has received compliments directly from our clients stating that we give 'top notch service'....

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