Connecting Families to Senior Living

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Overall Rating


When choosing assisted living care, consumers are reliant on their state’s regulatory agencies to provide information about communities and their backgrounds. But public access to assisted living records varies greatly state by state. Here is a snapshot of the level of transparency in the state of Massachusetts:

Key Findings

  • As of writing, the most recent Massachusetts residency list is nearly a year old and is only available as a PDF document.
  • Our Regulatory Licensing team reports that Massachusetts is the most difficult state from which to acquire assisted living records.

Tips for Families

  • Visit the Massachusetts Office of Elder Affairs for information about senior care licensing.
  • As of writing, to request a copy of an inspection report or a copy of any complaints, fax the Executive Office of Elder Affairs at 617-727-9368.
  • If you need to make a Freedom of Information Act (FOIA) request to get records, you can visit the state by state resources from the National Freedom of Information Coalition, which includes sample state-specific FOIA letters.

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Massachusetts Accessibility Criteria

Our ratings are based on the objective criteria outlined in the table below.
1Are licensed assisted living communities listed online in any form?Yes
2If Yes to #1, is the information updated frequently? No
3If Yes to #1, is the list of licensed communities searchable? No
4Does the state post inspections, complaints, survey results, or violations online? No
5If Yes to #4, is the information updated frequently? [within 90 days] No or N/A
6If Yes to #2 and #4, is the enforcement information included in the same place as licensed communities? No or N/A
7If Yes to #4 and No to #6, are violations / inspections searchable at all? No
8Is information about special licensing for care shown? No or N/A
9Capacity shown? Yes
10Payment types shown? [e.g. Medicaid, private pay] No
11Administrator / Contact name shown? No
24State may fine facility? Yes
13Frequency of inspections? Every 24 months
14Website includes pricing of facility? No
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