Connecting Families to Senior Living

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A Place for Mom Reviews

We ask all families who work with A Place for Mom to give us their honest feedback about our senior living referral service because customer satisfaction is our number one priority. The reviews are collected by Feefo.com, an independent third party, and inspire us to constantly improve the customer experience.

A Place for Mom is rated 97 out of 100 for overall satisfaction with 9402 customer reviews. See our full list of reviews here. You'll find our most recent 20 good and bad reviews below.

Service:

"Fantastic. As soon as I sent the online request someone called me. Support from retirement homes on the southern side of the state contacted me offering to help. We were able to find a place for my dad."

Service:

"In healthcare myself and knowing about other facilities, A place for Mom needs to do more research about the places they are suggesting and/or recommending before putting the names out there to the general public. Just because a facility specializes in certain services doesn't mean they are a good provider of that service. Your average lay person needs more information about facilities including survey results and where to look for this information."

Service:

"(This is the third time I have filled and sent something so please check your records). We placed my father in-law in one of the places that you recommended. We have been pleased with the help received from "a Place for Mom"."

Service:

"I have received much helpful information from my advisor, Meagen Blair. She has been a compassionate sounding board, and valuable resource, as my mom and I explored options for a simpler and more secure living situation. I admit I was a little skeptical of the service, anticipating pressure to look at certain facilities, or to sign up for additional services or subscriptions. Absolutely none of these doubts was supported. Meagen called or emailed only with relevant information or contacts. I was never solicited by any facility and I did not receive marketing emails. Most of my interactions with Meagen were phone calls she made to me, checking in to see how our search was going and whether we needed any additional information. She is a sincere, caring advisor, and her support was invaluable.
My mom is 87 years old, in good health, but was feeling somewhat overwhelmed by maintaining a single family home, vulnerable and lonely at times. Meagen educated us about the different services available, and varying levels of care. Fortunately, there were several choices at each level of care close to where my mom was currently living. We toured a number of them together, made notes, and discussed pros and cons of each. With Meagens help, I clarified definitions of services and appropriateness to my mom's situation.
Three weeks ago Mom moved into an independent living community 15 minutes from her previous home. This followed two months of sorting, organizing, and editing a lifetime accumulation of furnishings, photographs, and memorabilia. She now lives in a lovely one bedroom apartment surrounded by her favorite things. The process allowed her family and friends to share directly in what has been meaningful in her life. She has had the pleasure of gifting us with what is precious and which connects us as a family.
The staff and residents in her new community have been welcoming and supportive in every way. Among the many benefits of the move are the relief from multiple household bills, relief from grocery shopping and meal preparation (the food is wonderful and the service excellent), relief from household maintenance, feeling she and her home are safe and secure, and having an opportunity to share her life stories with new friends. It has also provided us as a family better insight and sensitivity to the challenges she faced and the emotional toll of aging and accommodating to change. Mom is still close enough to her former community to maintain the friendships that are important to her, but is gradually participating in the activities offered in the new one.
We were fortunate to go through this process together, with Mom's input and independent choice. It was not without angst and turbulent emotion (for all of us), but doing this in a gradual, step by step manner has to be better than floundering in response to crisis. We may yet have to face additional need for caregivers or skilled nursing, but we understand our resources better, and feel we now have the tools to ask the right questions.
Good luck in your personal journey. It is different for each of us. Being informed is a powerful asset."

Service:

"I would recommend A Place For Mom. Everyone was very helpful and extremely friendly. They helped me find a place for my grandmother to stay while we were away for a week. We were having a hard time finding the best place but A Place For Mom was quick to send us information that made the decision very easy."

Service:

"A Place for Moms provided me with a list of places to call to check out regarding placing my baby sister at one of them. They were informative and very helpful when I called. They answered all the questions I asked and I was very pleased with their services. The only thing I did not like was when I called the representative I was assigned to, I never received a call back from her. I had a very important question to ask her, but it all worked out without the answer. I would recommend "A Place for Moms" to any and everyone. Without them I would not have found a great place for my sister."

Service:

"A place for mom (Jacquie) was a God sent! She helped me so much in finding my father a place to rehab. Unfortunately he is no longer independent and once again Jacquie was there to help!! Thank you so much! I could not have done it with out you!"

Service:

"Everything worked out just perfect and my mom is in a real nice home and is doing very well there. I am so glad I got ahold of A Place For Mom. Now I am finally at peace with my life too."

Service:

"Deciding to move a parent into an assisted living center is never easy. There are different types of centers, your parent has specific needs, and finally, location and price are very important factors as well. A Place for Mom, listens to your needs and then suggests places that they feel will best serve your needs and your parents needs as well. While our first placement didn't work out, it was not the fault of A Place for Mom; we misunderstood mom's needs. Our second placement has been fabulous and we never would have found them on our own. Excellent staff that truly wants the best for your parent."

Service:

"Carlotta was very caring & helpful in finding a place for our family member. There are so many places to choose from, so it was especially helpful to have someone sir through them for us based on our needs."

Service:

"Very helpful. Located several living situations with in our limitations. Helped making appointments for the residences."

Service:

"Ed Guy was the best. So patient and understanding. No pressure but always there when I needed him."

Service:

"They were very helpful in connecting me with a variety of options, but not too many to be overwhelming. Paul even had a background in military and VA issues and offered us some options to look into for additional support and services from the VA."

Service:

"Amy was amazing, extremely helpful and knowledgable!!!!"

Service:

"A Place for Mom is absolutely the best! I don't usually use referral services but when we began to look for a home for my mother we felt lost. My A Place for Mom representative, Dana Goss, was so helpful. She was able to help us zero in on what we needed/wanted and helped find perfect matches. Her advice was invaluable and my mother is very happy in her new home. Could not have done this without you!"

Service:

"Very helpful
Glad I found it
Also had recommendation from coworker"

Service:

"This is a wonderful service and I appreciate their assistance in finding the perfect home for my family member."

Service:

"They provided options in Ohio and Alabama. That was helpful since we had no idea who to contact in Alabama.
They were always helpful and kind.
We couldn't have found the wonderful home for uncle George without their help."

Service:

"Bree was very helpful and thorough. She followed up all during the process and I always felt like she really cared."

Service:

"I had very little contact with A Place for Mom, as my brother made the decision where to put her very quickly."

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