Connecting Families to Senior Living
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We ask all families who work with A Place for Mom to give us their honest feedback about our senior living referral service because customer satisfaction is our number one priority. The reviews are collected by Feefo.com, an independent third party, and inspire us to constantly improve the customer experience.
"My contact Amy was wonderful. Full of info, helped me to find the right place for my parents"
"A place for mom directed me to where I needed to look for the price and quality I was looking for in Birmingham, AL"
"Very helpful. I had no idea where to start and this was a great place to start. Everyone I spoke with was courteous and I never felt like I was pressured to select a specific retirement center. They answered all of my questions (and I had many)."
"A Place for Mom gave us a list of places to consider that we may not have discovered on our own. The articles that I received regarding how to find a place, discussing making a move with my mother and other advice was helpful and reaffirming."
"Every time I needed an answer or some direction is fulfill a need. Anita always had several options for me toResearch. People were amazed how i discovered my goals. Thank you Soooo much"
"Agent was very lovely to talk to and very encouraging, but when I got to the first appointment (which your agent graciously set up for my mother-in-law and me), nobody even heard of us at Broadway Proper. It was very embarrassing; because the person responsible for the tours was OFF that day! I got a list of places from your agent to consider, but after the first place there was no need. The first was actually very nice. Your agent got the referral fee, but really didn't do her job well, as I had recommended Broadway Proper to her!"
"Gina Jackson was very supportive."
"Informative and caring."
"Prompt response to my inquiry. Gave me several helpful options to explore and even made appointments for me. They followed up several times to ask about my experiences. They rescued me at a time when I was struggling with full time care of a parent."
"Since I was not sure how to begin, the adviser gave me good information for places in our area."
"Quick, friendly, and extremely helpful. Gave me resource material. Followed up."
"Recommendations of places for my mom to too look at were right on target for her needs. We greatly appreciated the friendly quick response and help in finding her a place to live."
"I called and received a fast return call from a very caring and informative woman. She led me to the best places that would give my mom the care I couldn't give her. I did place my mom in one of the memory units that your representative suggested. My mom is doing well. I wish I would have called A Place for Mom sooner. Thank you!"
"Initially they were very helpful with finding options and selecting a facility. Once we selected a facility there was a 2 month time period where we were going through the application process and getting my mom's house ready to sell. During that time my mom was still living at home. The advisor at A Place For Mom knew this, yet she continued to call me multiple times per week, in the middle of my work day to ask for updates. I rarely answered because I was at work, so she left voicemail after voicemail asking for updates. I was also subject to an email request for updates pretty frequently, even though I responded to several emails and voicemails telling her that we were moving mom to the facility on a set date in the future and there would be no other updates until then. I'm pretty sure I was loaded into an auto-dialer and auto-email campaign, so they should reevaluate their client contact strategy. I am thankful we found them because they did provide a great service by finding a place for our mom, but the incessant calls and emails became a huge annoyance during a tough time in my life. If you need help finding a facility, use them because they will accomplish that for you. Just be prepared for the endless requests for updates."
"Natalie was so kind and reassuring. She gave me excellent advice which I followed and we are now quite happy with where Mom is placed. Thank you!"
"They helped me find the perfect place for my mom and I'm very satisfied with the owner and workers."
"it was made easy to check out the various facilities--a list of programs were -organized according to address and closeness to where I lived. My research was done by an advisor."
"My representative, Stacey Wagner, was so sweet and very sensitive to the needs of me and my mother. She asked me about our situation and she made some really good suggestions. She also offered good advice. I strongly felt that she was looking out for us. My mom is very happy where she is. It was a perfect fit. Thank you."
"I don't have words to express how grateful I am to have had the assistance of A Place For Mom. It is very daunting at times to know how or where to begin a search for a board and care facility for a family member in need. I found the perfect home through A Place For Mom. Their compassion, kindness, expertise, and professionalism is beyond belief."
"Barbara Keyes was extremely caring and very helpful and when the situation became urgent to find a place for my family member she did the research and found the one place I would have chosen myself in a very short period of time. I have only praise for her and the company."
Call toll-free: (866) 333-2174 8 a.m.-9 p.m.
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A Place for Mom is the largest assisted living referral service. We are paid by our participating communities, therefore our service is offered at no charge to families.
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